Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

View other StepChange products

4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Relief after years of anxiety

I have been in dept for most of my 20s, and it's taken me until my 30s to be able to reach out for help. I found that when I had to talk to anyone on the phone, they were kind and understanding and although talking about debt is stil ok hard, I wouldnt have been able to get it under control without help. Reviewed on: 14th July 2023

The nape should change to Stepchill

A great way to live your life again while you got depts knowing that your monthly dept payments are lower and StepChange care about you and your family. Reviewed on: 14th July 2023

Help without judgement

I was at my wits end with debts piling up due to changes in my personal circumstances. I couldn’t see a way out. A friend recommended Step Change, and after entering all my info, they put a sensible manageable plan together for me. The relief was huge. Every time I have contacted their team, I have always had a swift, helpful response. Amazing. Reviewed on: 14th July 2023

Couldn't be easier

I was hesitant to get it touch, out of embarrassment, shame etc however the people at step change are honestly so calm and understanding. Took me through step by step, so helpful, explained everything fully and kept in contact. I'm so glad I finally reached out Reviewed on: 14th July 2023

Saved my sanity

I was desperate and felt ashamed getting into debt. Felt like everything was out of my control. Demanding letters threats to take me to court.. Went on line seen Step Change.. From the initial call to now. They made me feel at ease. Went through my options. They really helped me. I have recommended them to friends who have been in a similar situation My plan is coming to an end. Again I can’t thank step change enough for helping me take control of my life again Reviewed on: 14th July 2023

They are brilliant they helped me.

I was struggling with my debts for the last 18 months. I was only able to pay the interest, but it left me short every month. it was so bad I didn't have anything left for other bills or food I was living on cheap food from the supermarket like beans on toast reduced meals sometimes nothing because I couldn't afford it, I was making myself ill, I am already ill I have bladder cancer. angina and kidney disease I needed proper food not rubbish. 18 months ago I was comfortable I wasn't missing anything and was able to afford all my bills and live properly, I was scared that people would judge me and shout at me for getting in such a mess I just kept paying the interest to keep them off my back I was going out of my mind so I phoned c. a. b. They put me in touch with stepchange they was fantastic they helped me budget my money I got in touch with the creditors to let them know what i was doing they was all fantastic they did not judge me and offer me as much help as I needed until I got onto debt management scheme, stepchangedid the rest I can't praise them enough, the creditors are happy, I have money to live on I can do a proper shop pay my bills and my creditors, thanks to stepchange they have helped me so much thank you.. Reviewed on: 14th July 2023

Peace of mind service

I was getting so worried about my debt not sleeping knowing things were only going to get worse. I took the plunge and rung step change they were so helpful non judgemental and put me at ease. They are really there to help. I'm now all set up sleeping better and would highly recommend them Reviewed on: 14th July 2023

Life Savers

Phenomenal, kind, helpful staff. Excellent advice. Just couldn’t of carried on without them! Reviewed on: 14th July 2023

great help

every supportive sand approachable Reviewed on: 14th July 2023

Excellent service

Non judge mental , will help you with all your debt problems , excellent service Reviewed on: 14th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub