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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From the off step change have been extremely communi...

From the off step change have been extremely communicative and have answered any questions or concerns I have had so promptly. I now have money each month just for the basics which I was previously struggling with. I would highly recommend step change to anyone ◡̈ Reviewed on: 1st May 2024

Light at the end of the tunnel

From start to finish they understand my situation and how I was feeling. They made me feel at ease and not judged. I felt light at the end of the tunnel. I felt hopeful that I was able to get out of a bad situation that was affecting my mental health Reviewed on: 1st May 2024

Stepchange helped me by taking a lot of stress off m...

Stepchange helped me by taking a lot of stress off my shoulders. I feel like I am paying our debts back, but at a level that I can afford. They have taken a lot of pressure from my shoulders. Reviewed on: 1st May 2024

Thank You

What can I say, I had let myself and family down, I thought I had nowhere to go and then I found these guys, friendly, non judgmental, supportive and found me a way to move on, sort myself out and start to get back on track. Which I am doing. Reviewed on: 1st May 2024

Very good customer support

Very good customer support by email or phone Reviewed on: 1st May 2024

Debt management

It was such a positive experience getting in touch with step change to sort my finances out they are so friendly and experienced and sorted everything out for me Reviewed on: 1st May 2024

Great service

Easy application process, and helpful customer service team. Reviewed on: 1st May 2024

Absolutely brilliant service from extremely compassi...

Absolutely brilliant service from extremely compassionate and professional people. Understanding and helpful drum the beginning and throughout. Stepchange removed the burden, guilt, embarrassment and fear of facing my financial issues. Reviewed on: 1st May 2024

They are very helpful and supportive

They are very helpful and supportive Reviewed on: 1st May 2024

Non judgemental

Really helpful, non judgemental, treat you as a person Support with contacting debtors, the advisors really do reduce your financial worries. Reviewed on: 1st May 2024

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