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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Literally saved my life

Although I was lucky enough to keep my job during covid, at the height of the pandemic it was too dangerous health wise for me to do my full duties which meant taking a cut in pay, my debts started to grow and Stepchange was there to deal with everything. Then after covid I had to take a cut in salary to keep my job. Stepchange literally saved my life. I don’t want to think about what could have happened to me if they hadn’t Reviewed on: 13th July 2023

Thumbs up

I highly recommend this company, very helpful. Reviewed on: 13th July 2023

Very professional team of human beings

Dealing with StepChange as my DMP agency has provided me with peace of mind as their processes are hassle free. Communication takes some time but solutions are always provided. Many thanks to all the team. If it wasn’t for StepChange, I would’ve left the country by now out of necessity. Reviewed on: 13th July 2023

Straightforward unbiased support

Step change were efficient. Explained the process clearly, explained my options without bias, in a kind and empathetic manner. Reviewed on: 13th July 2023

Amazing people and amazing help.

The people here are so paitent and helpful, really brought us back from the brink. Cant recommend enough! Reviewed on: 13th July 2023

Made easy, helped me out of a pickle

In this current climate it's easy to get caught out. Step change keeps me informed and I can log in online to see updates. It really works if your struggling due to rise in interest rates etc.... Reviewed on: 13th July 2023

Its great to be able to sleep at night

From sleepless nights to a degree of getting my life back in order , never in my wildest dreamed did I envisage that I would find myself in this predicament, I tried a few other companies before contacting step change and was so glad that I did , they answered all my questions and put me at ease, I hope that they win an award because they deserve it , if it was down to me I would give them a 100 awards , Can not thank them enough. Reviewed on: 13th July 2023

nice people

Very helpful polite people. Wasn't judge given loads of support. They don't have a magic wand and dont sort all you problems straight away. You need to work at it. Just be honest with them like really honest and they will point you in the right direction for help with other issues that might be part of your problems Reviewed on: 13th July 2023

AMAZING AND HELPFUL

StepChange put our minds at ease and we're so helpful. Reviewed on: 13th July 2023

Helpful, understanding, and really helped me

When I was struggling I didn't know what to do, until I heard about StepChange, so I contacted them and they were so helpful and asked me some questions to find the best option for me. They suggested a debt management plan to help put all my payments into one monthly payment and now I'm feeling less stressed and it's taken a weight off my shoulders. I can't thank them enough. Reviewed on: 13th July 2023

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