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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Highly Recommended

Very professional and understanding, no judging over your situation that you are in. They made me feel very comfortable talking about my situation. Reviewed on: 13th July 2023

Amazing

Step change have saved me from a very difficult and stressful situation. Their process is as painless as it can be, and they took time to understand my situation with knowledge and compassion Reviewed on: 13th July 2023

Very Good Customer Service

They are good and very helpful. They also try and find easier ways of paying on behalf of the customers. Reviewed on: 13th July 2023

Great service

Easy to talk to. Explained so I understood How's and why's etc. Helpful. Reviewed on: 13th July 2023

Outstanding

Stepchange have honestly saved me. I was in such an awful financial situation with no idea what to do. They broke everything down for me and arranged repayments on my behalf. I no longer carry the weight of financial burden and have everything in place to repay what I owe. They truelly are an amazing charity. Reviewed on: 13th July 2023

Very helpful and thorough

Hi I'm Michael England I have been in crisis over the past years with many problems and I owed money out to three different lenders. My mental health is very poor at the moment and this all was causing me lots of stress. I've become depressed, suicidal and I self harm my wife divorced last year who h caused even more stress. I contacted step change whilst in a rehab for trauma and they were very helpful and guided me well through the whole process even though I was depressed, traumatised and my moods were all over the place. It was a great weight of pressure lifted from me and now I continue to become hopefully much better over the next months or years and then get back into work and regain a normal life I hope. Thankyou to all who helped me at step changes and I'd recommend them to anyone I know. Reviewed on: 13th July 2023

Helped with peace of mind to manage by debt

I had extensive debts that I needed help to get to a position to manage with my creditors. Step change have been great in helping me and dealing with all my creditors to get agreement on repayment plan. I have peace of mind now knowing my debts are on track to be repaid. I could not have achieved this without them. Reviewed on: 13th July 2023

Thank you!!

Step change have been brilliant and have helped eased my anxiety around my finances. Reviewed on: 13th July 2023

Thank you

I don't know where I'd be without their help. I was at my lowest until I found Step change. You have puy my mind at ease and took so much worry off my shoulders. I am by no means anywhere at the end but slowly getting my life in order Reviewed on: 13th July 2023

Excellent service !

This was the best choice I've made regarding my debt. Everyone I spoke too were really helpful, patient & understanding of my situation. And they never judged me. Thanks to step change I am now on the road to clearing all my debts. Thank you to all staff for your help. Amazing! Reviewed on: 13th July 2023

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