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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

100% Recommended to help clear debt

Step change has really helped me get a hold on my finances and start to clear my debt. It's affordable and have already suggested them to a few friends. Reviewed on: 1st May 2024

Very helpful, easy to communicate and very professio...

Very helpful, easy to communicate and very professional staff. Reviewed on: 1st May 2024

First time

I was a bit weary about contacting StepChange but they were so helpful and made me feel at ease. They explained everything and how it all worked. I didn’t need to speak to them as that was a problem with my anxiety so was able to do it all on line Reviewed on: 1st May 2024

StepChange has completely saved my life

I was seriously struggling with my debt and StepChange has completely saved my life with their help. Thank you StepChange. Reviewed on: 1st May 2024

Debt free thanks to StepChange

I was over £30K in debt when I went to StepChange and under 14 years managed to clear the entire debt within my means. They allowed for you to address your debt without compromising on day to day essentials and the occasional treat !! I would recommend the support from StepChange to anybody . I am still debt free and will not ever be in debt again. Reviewed on: 1st May 2024

Step change change my life with the help for my...

Step change change my life with the help for my debits Reviewed on: 1st May 2024

Stepchange are very professional and make managing y...

Stepchange are very professional and make managing your debts a lot less stressful Reviewed on: 1st May 2024

Very helpful and informative on what to do and optio...

Very helpful and informative on what to do and options available, went through budget to see where we could cut back. Also advised what we may get from creditors and how to deal with any letters. Always helpful Reviewed on: 1st May 2024

StepChange helped me breath again & helped me naviga...

StepChange helped me breath again & helped me navigate through an extremely difficult time. They gave sound advice & at no time did I feel judged. I felt supported & was given practical help. I wouldn’t hesitate to recommend them. Reviewed on: 1st May 2024

Amazing!

They saved us from bankruptcy, their help and understanding was second to none, we were never made to feel embarrassed about our situation. We were in serious debt but after being on a DMP for eight years we are nearly there! They just took the stress away, and now we can sleep at night. Reviewed on: 1st May 2024

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