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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing debt charity.

Amazing debt charity. Couldn’t thank them enough for all of the help and support I have got Reviewed on: 1st May 2024

Stepchange was really good and help me to get back o...

Stepchange was really good and help me to get back on track. Reviewed on: 1st May 2024

StepChange helped me when I didn't think anyone could.

StepChange helped me when I didn't think anyone could. They didn't make me feel bad or judged in any way, instead they just helped me to sort things out. I can't thank them enough for everything they have done for me. Reviewed on: 1st May 2024

No more sleepless nights!

So glad I contacted them. I can sleep at night now! Reviewed on: 1st May 2024

so easy to talk and discuss issues

so easy to talk and discuss issues with,and super at putting you in the right direction Reviewed on: 1st May 2024

Navigating the right direction

Step Change have supported me through a very difficult time in my life. They have helped me manage a stressful situation with my debts and navigate a positive outcome Reviewed on: 1st May 2024

Very friendly and helpful staff.

Very friendly and helpful staff and user friendly clients Portal. Reviewed on: 1st May 2024

They have resolved any issue easily and clearly with...

They have resolved any issue easily and clearly with my best interest at heart. Reviewed on: 1st May 2024

StepChange helped and guided me to pay off my debts...

StepChange helped and guided me to pay off my debts in a convenient way for me. During each review they guided me not to borrow again and this trained me to live within my limits. Reviewed on: 1st May 2024

Stepchange Dept management

Ever since i have been with Stepchange they have helped me out no end they take the presure of and help no end, The letters stop as they take of everthing concerning your dept i would highly reconmend. Reviewed on: 1st May 2024

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