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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Step Change- Life Saver

I was on the verge of suicide after being defrauded and went into a huge debt, till I was recommended to Step Change. The advisors are very kind and supportive and non judgemental. THANK YOU STEP CHANGE Reviewed on: 13th July 2023

Wonderful people helping hand

Step2Change saved my life They helped me to stabilise my finances and for me to get back on my feet I would recommend them to anyone who is struggling Reviewed on: 13th July 2023

Helped me Sleep at night

Getting help from Step Change helped me sleep at night, after months of worry over debts. Reviewed on: 13th July 2023

Step Change - Excellent

After struggling to manage my debts for a long time I finally turned to Step Change. Within a short period of time just and a few really understanding phone calls, my debt plan was in place, my creditors were off my back and I could start to open my post and emails again without holding my breath every day. Can never thank them enough. Reviewed on: 13th July 2023

Amazing

Don't know what i would have done without stepchange. Amazing people who work so hard on your behalf. Reviewed on: 13th July 2023

Really helpful

Great advice with helpful call handlers, if you're in the doodoo they'll more than do do. You get the idea. Reviewed on: 13th July 2023

Empathy and Efficiency

Step Change are fabulous, so helpful and non-judgmental, takes me through every element of their programme of debt management. I highly recommend them. Reviewed on: 13th July 2023

Excellent Service

From start on a very bad situation step take care of everything honestly couldn't thank enough Reviewed on: 13th July 2023

Stepchange

I reached out to step change a couple of times and when I was ready to take up the advice and support they were helpful! The website is easy to use and ideal if you’re anxious and don’t want to speak to anyone. Everything is explained to me very well and it’s ideal for my financial situation. As part of my job role in the NHS I mention step change to my patients who are also dealing with financial difficulties and it’s a great way to encourage people to start thinking about taking action to become better financially. It’s my job to link and help my patients with their health and welbeing and having had good experiences with Stepchange this has made it easy to recommend them to my patients. Reviewed on: 13th July 2023

Genuinely saving lives

When the cost of living crisis took hold and me and my family found we were struggling to pay for heating, putting food on the table etc after paying all of our unsecured debts I found myself in a dark place. Not being able to provide for your family is one of the hardest things to comprehend as a husband and father and I found myself considering whether ending my life was a way out. A counsellor recommended I talk to step change to get help. They immediately put my on a breathing space programme where my creditors stopped hounding me and worked through a budget and payment plan that I could afford NOT what the creditors were demanding. I know its going to take me a number of years to clear these outstanding debts but the help Step Change gave me helped me back from the brink of suicide and gave me hope going forward Reviewed on: 13th July 2023

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