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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16773 reviews)

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4.95

Based on 16,773 reviews, last reviewed 15th May 2026

98950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help with debt. Helped to sort out my debt so I could pay an affordable monthly payment. Stress goes down. No longer struggling on my own. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16773)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I still can't believe companies like this exist!

When I got to my lowest moment financially, I'm so glad I found StepChange online. It wasn't until I started to be honest with my creditors about my situation that they recommended me to StepChange and I was pleased to say they're already helping me, and I'm on my way to setting up my DMP. The service I've received has been incredible, treating me as an individual rather than a number. I feel very lucky that StepChange was able to offer me help with their influence across the industry, it's honestly turned my life around. Thank you so much! Reviewed on: 10th July 2023

Excellent advice and practical solutions tailor made for me

With the cost of living escalating and my personal circumstances changing incredibly fast I needed advice to get perspective and not feel as though I was going to drown in silence. Step Change talked me through many things and helped me to see a way forward and practical and realistic solutions to allay my fears and stay in financial control. The fact they evaluate and ask for feedback is good and means they are always listening to clients - customers. Reviewed on: 10th July 2023

Brilliant

Really good help and advice during a really difficult time. They were friendly and so helpful. I've never looked back Reviewed on: 10th July 2023

Million stars

Step change helped me in more ways than just debt management. I am a very proud and stubborn man that refuses help from anyone, from my first call to finalising my dmp the customer service was at the highest level. I could not ask for a more helpful and kind organisation, I have and will continue to recommend to anyone that are in the same situation I was in. Because of all the team I can actually start to consider actually getting married to my fiancé and it not just be a dream that would never happen. Reviewed on: 10th July 2023

Best company iv ever come across. Absolute life saves

This company definitely saved my life twice. So helpful and very reliable. Thank you. Reviewed on: 10th July 2023

Grown up support with compassion

It was such a relief to talk to Step Change. The person on the end the phone was so understanding, helpful, and practical. I've never done anything like this before and it was a big step to make that phone call. Thank you to Step Change for helping me transition from overwhelm into having a manageable plan. Every person I have spoken to has given me good advice and gone over and above their role. Nothing is too much trouble. Reviewed on: 10th July 2023

Brilliant help in difficult times

Stepchange has helped me with my debts so much and i feel very grateful to them. I can now sleep at night and manage my finances by having a strict budget plan. Thank you so much to Stepchange. Reviewed on: 10th July 2023

Saved me from debt hell

Step Change were so helpful. I was mired in debt and couldn't see a light. When I finally admitted the problem to myself, Step Change were able to give me good advice. I gave them my complete list of debts and my income/expenditure and we were able to work out how much I could afford. They then took this to all my creditors and agreed the plan with them. I would never have been able to do this alone but they know exactly what to do and it was so painless. I am very grateful to them for all their help that has turned a nightmare into merely a problem. Reviewed on: 10th July 2023

Understanding and careing

Very good you took a lot of my mind Reviewed on: 10th July 2023

Life Changer!

I can't recommend the Step Change service highly enough! The support they give, on every contact with the team, is honest, sensitive and informative. They are non judgemental and encourage me to look at my budget in a logical and measured way, and not over extend myself when it comes to the amount I pay monthly. One of the best parts of the service is that they deal with my creditors directly which takes so much pressure off me and makes getting my life back on track so much more handleable. I can't thank Step Change enough for all their ongoing help in getting my confidence in my finances back. Reviewed on: 10th July 2023

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