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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16776 reviews)

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4.95

Based on 16,776 reviews, last reviewed 15th May 2026

99100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Changed my Life Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16776)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Money

Helpful and efficient Excelent advice Reviewed on: 10th July 2023

Changed my life

The staff are so friendly and supportive. With their help I was able to face up to my debts and make a change to my finances and life. Reviewed on: 10th July 2023

Outstanding support

Earlier this year I left an abusive relationship, I was lost, I was ashamed, I didn’t know where to turn. The embarrassment of the economic abuse made me feel like I was to blame so for many months I struggled trying to pay back loans I’d not taken. When I finally realised I needed help I was referred to step change. They listened, they understood and for the first time I felt like I wasn’t being judged. They took the time to go over my options. They supported me with budgeting. They were outstanding. If nothing more I’d just like to thank them for being supportive during such a tough and difficult time. Reviewed on: 10th July 2023

Excellent help given

I had put off seeking help, my sister encouraged me to make the first move. I have not looked back since. I thought I would be judged for having got into such a state with my finances but soon saw that my worries and concerns were easily and carefully dealt with. I feel much happier now. Reviewed on: 9th July 2023

Peace of mind

People l spoke to were all very helpful and polite and put my mind at rest that there could help get my finances sorted for me. There keep me informed all the time of how my payments are going Reviewed on: 9th July 2023

So dedicated to help people in need great staff

Wot an amazing team cant thank them enough i lost my son my partner i was left in a bad situation of debt step change took all the worry away thank you so much Reviewed on: 9th July 2023

Really helped us out of a hole

Being young and having trouble settling into work my now wife and I racked up around 15k in debt. Once I started earning more money and accepted that we needed help and I contacted Stepchange; they have supported us every step of the way no matter what hurdles have come up. We now have a debt free date of July 2026 which is excellent news and it has made out lives so much easier and stressful and enabled us to take control of our finances. Reviewed on: 9th July 2023

Excellent company

People at Stepchange are working beyond to help others in their financial situation. They know what they are doing and how to solve issues. If anybody has financial problem definetly this is a company I would recommend to go to. Reviewed on: 9th July 2023

Game changer

I was struggling financially following the death of my husband. Finding money for bills was difficult enough but I had credit card debt with interest that I could never see an end to. Step Change dealt with all my creditors for me advising I go on a DMP and wow what a game changer. I feel I can breath and will be able to retire at 67 I hope. I am so glad I sought their help. The forms were completed online and easy to access, every month I get a statement update. It’s wonderful and I know I can contact them for support if I need to. No judgment just brilliant advice at a time when I desperately needed it. I couldn’t speak more highly of Step Change if I tried their support has brought me hope for the future. Reviewed on: 9th July 2023

Help

Step change is one of the best companies around to help. They were very helpful friendly and helped me to sort out my finances quickly. I have complete peace of mind now. Thank you Step change for all your help Reviewed on: 9th July 2023

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