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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Best company

When I contacted step change I felt I was at my lowest point, I was scared that I'd be judged because of my debts. How wrong I was, the advisor was kind and understanding and made me feel at ease, we had an in-depth conversation and compiled all the information together, the advisor kept me informed at every point of what they were doing sent me emails to remind me of what I needed to do as, due to my poor health and surgeries my short term memory is the worst,. By the end of the consultation I was relieved and actually felt proud of myself as I was no longer burying my head in the sand. Step change send me a statement every month, my repayments are manageable, they even sent me template letters to send to the debtors that couldn't be included and they completed an application on my behalf to "breathing space" which, until my initial contact with the company, I knew nothing about! I have already recommended step change to friends and family, and for the first time in what feels like forever, I can see a distant light at the end of the very dark tunnel I was in. Reviewed on: 9th July 2023

Very good advisors

i had to come to stepchange when i got in a lot of debt due to being scammed by crypto scammers ,it was such a relief to talk to such knowledgeable caring people who were so good at sorting things out ,they got the banks to allow breathing space ,and it was a big relief and weight lifted of my shoulders,then they set up a manageable payment plan ,thank you Stepchange. Reviewed on: 9th July 2023

Excellent, highly recommended if in debt

I was at my wits end , didn’t know where to turn due to rising debts. Step change supported me in getting my finances in order and once I gave them all the details they contacted the companies and set up a payment plan . This took so much stress off me. My mental health was hugely impacted as didn’t know what to do one phone call and then completing the form sorted this out for me and felt back in cony. Advisors very professional but showed compassion when dealing with me . Excellent service and would recommend anyone struggling with debt to contact them for advice . Reviewed on: 9th July 2023

One of the best decisions I made

After getting myself into uncontrollable debt I was told about step change so I contacted them and they were so helpful with my situation and helped me get back in control of my finances with some very helpful advice and debt plan Reviewed on: 9th July 2023

Helped me get my life back on track

Step change were amazing from the first contact. They were never judgemental about the financial situation I was in. They set up my debt management plan quickly and kept me updated through the process. I am now on my way to becoming debt free thanks to Step Change Reviewed on: 9th July 2023

Excellent standard of support

Stepchange was a resounding success for me and they made things so easy for me by taking control of my debts and managing and setting up my DMP with no complications Reviewed on: 9th July 2023

Excellent communication and understanding

Very understanding and sympathetic to your situation, didn't feel patronised or shamed, helped me set an affordable amount to repay each month, online app very easy to use to keep check on statements etc, ALWAYS there to help, don't know what I would have done without them Reviewed on: 9th July 2023

Step change gave me hope

I couldn’t fault how much step change eased my financial situation. I would recommend them to anyone who is struggling financially. Reviewed on: 9th July 2023

Don't wait act now!

I buried my head in the sand for such a long time before contacting these guys and it was such a stupid mistake.. They have turned my life around and I'm in a better place than I've ever been.. Thankyou step change.. Reviewed on: 9th July 2023

So helpful

Advisors were courteous and non judgemental when helping me with an extremely worrying time Reviewed on: 9th July 2023

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