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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Best there was is and ever will be

Great advice great support takes the worry and stress away offers plenty of advice support and gives you the tools for the future. Highly recommend to anyone needing help with finances . Reviewed on: 8th July 2023

Im alive because of this company

They have helped me gain control of my finances meaning i will be debt free very soon. Reviewed on: 8th July 2023

Saved my life

I probably would not be here if it wasn't for step change they helped me through my dept problems caused by ill helth they were a life saver thank you to everyone that helped me Reviewed on: 8th July 2023

Professional, Empathetic, Lifting

Many people are going through financial burdens at the moment. StepChange have changed the lives of some of my staff members who I recommend them too. They feel like a weight has been lifted off their shoulders Reviewed on: 8th July 2023

StepChange helped me get my finances back on track

When I found myself facing financial difficulties & ended up having to pay my bills with credit cards only to find myself crippled with interest charges & finding myself out of my depth. I contacted StepChange. They have helped me with a debt management plan, contacted all of my creditors & put in place a 3 month ‘breathing space’, during which time the creditors freeze interest charges & don’t contact you. A debt management plan is set-up & they work out ‘affordable’ payments & a budget. I pay one direct debit payment to Step-Change & they pay the creditors what I can afford pay them - working towards being debt free in 3-4 years. I already feel like the pressure & stress has been lifted. When I have contacted them, they are always professional, courteous & non judgmental. They have offered my a lifeline & Im so thankful, humbled & extremely grateful. They truly are exceptional & I wouldn’t hesitate to recommend them to others. Reviewed on: 8th July 2023

Very friendly and efficient team of nice people

The advisers were very understanding and reassuring when it was needed most. Helped lift a massive wieght from my shoulders. Reviewed on: 8th July 2023

Great service

Friendly helpful service help sort your debts and put you at ease. Would recommend them to anyone in debt. Reviewed on: 8th July 2023

Excellent,! honest and helpful advise

The best advice and support by people who care. Extremely helpful, honest advice. Really feels like your listened too and fully supported. Reviewed on: 8th July 2023

Very helpfull

The staff were considerate and helpful through the process Reviewed on: 8th July 2023

Outstanding and impactful care and advice

I have been helped by this organisation with debt advice and practical support. All my interactions with the individuals in this team have been calm, positive and supportive at a time of great stress and anxiety. Even the admin communication is carefully thought through so as not to add further stress and anxiety, I feel they pay attention to the impact of financial stress on an individual’s mental health. I can honestly say this charity has helped and guided me clearly through the practical steps of working towards clearing debt but also has significantly impacted my mental health with the calm and positive nature they have brought to the service. I am happier as a result of using this service. I already have recommended step change to friends and family and would strongly encourage anyone seeking support or guidance with debt to contact them without delay. Thank you for all your good work. Reviewed on: 8th July 2023

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