Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

View other StepChange products

4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Massive help!

Really helped me with my finances Reviewed on: 8th July 2023

The best debt management organisation you can ise

I have referred many people to StepChange in my previous roles in debt collections and I have never heard bad things about them. I have also referred family and them and they have been glad that I did. Recently I had to use StepChamge for myself, and they did an amazing job, there is no judgement, just doing everything they can to help. If you fall Into financial difficulties, I would recommend StepChange every time. Reviewed on: 8th July 2023

My life is better due to Stepchange

My words will never convey sufficiently the gratitude I have for Step Change. The initial support to put my payment plan in place was fantastic and helped me have the confidence to identify all my debt and overcome the associated fear to put action in to resolve it. The process was simple and the member of the Step Change team that supported me throughout was kind and compassionate. On-going, the manageable monthly payment is made and by December this year, I will be debt free. Best of all, I didn’t have to pay anything for the service and support which I received. I can’t recommend Step Change highly enough to anyone who is living in the fear and anxiety of debt. As I said, incredibly grateful for Step Change. Adam Thompson Reviewed on: 8th July 2023

A wonderful Organisation

Step Change helped me to get back in control of my debts and buffered me from my creditors. They got me "Breathing Space" which truly was breathing space. I cannot praise them enough Reviewed on: 8th July 2023

Beautiful caring people

My mortgage is about to double. I'm on a debt management plan, which has been a life saver. I rang a wonderfully helpful lady. Halfway through the conversation, I explained if I sounded a bit confused etc. It's probably because my brother passed away a month ago and my wife had a positive cancer diagnosis the day before. This mortgage doubling was just adding to my stress and worry. Not only did she advise me about the help stepchange could give me. She went out of her day to offer me comfort, support and empathy. She found me contact numbers for Macmillan and a bereavement counselling service. By now I'm sobbing, like ugly snot bubble crying. Not a good look for anyone let alone a 53 year old man. She was so so kind it was beautiful. I can now concentrate on helping my wife get better. Thank you xx Reviewed on: 8th July 2023

Great support

Always there to answer questions, judgement free. The advice received instantly made me feel like there was a way out when I’d become bogged down with my finances. Reviewed on: 8th July 2023

Peace of mind

Very easy to set up online, also good telephone support wish I had not left it so long to apply. Have had no contact with creditors except statements so no phone calls chasing me. Reviewed on: 8th July 2023

Wish I had contacted them sooner.

I was able to pay my debts like credit card/catalogues but then the cost of living became ridiculous so it was a choice of feeding my children or paying my debts. Obviously my children came first. I was worried out of my mind how I was going to pay my debts but I was informed about step change so went online completed the forms and everything was sorted. All the worry was gone. I would 1000% recommend step change. It was such an easy process. Reviewed on: 8th July 2023

Amazing service

This has changed my life, far less more stressfull thinking about all my debts getting out of control and overwelming me. It has helped me budget on a monthly basis and get back in control. Reviewed on: 8th July 2023

Amazing charity

StepChange have been instrumental in getting my fianances back on track and I think everyone should know about them. Before I knew about them, I'd have gone to a debt consolidation loan. StepChange and their fantastic staff are the only people who have managed to set my finances straight. Reviewed on: 8th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt Collection
from Intrum 1.36 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub