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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Problem solved

I contacted step change on advice. From the first call to last they have helped me enormously. Have helped me solve my problems. As a result have aided me to not worry about it. Reviewed on: 8th July 2023

Customer focused caring organisation

Very efficient organised service very customer focused would highly recommend Reviewed on: 8th July 2023

The best by far

Efficient, helpful and effective. They don't judge you, they are just there to help. I also spoke to some other organisations who have commercial interests and I did not feel they were as trustworthy. I feel very confident that I made the right decision, which will in time give me a chance to start over. Couldn't have asked for more Reviewed on: 8th July 2023

Helpfull

I went to this company because I had no other way to get myself out of a rut they are very friendly and helpful and non judgmental always helpful with any questions I have change your plan around your struggles when necessary can’t fault them made a big difference to my life and helped me during my financial state would definitely recommend lovely people who are there to help and give great advice thankyou for making my life more manageable a bit thumbs up from me Reviewed on: 8th July 2023

Absolutely first class organisation

They could not be more helpful they have sorted my dept problems out. I could not ask for a better company to advise help and give guidance in a difficult situation I could have asked for a better service top marks they are so helpful Reviewed on: 8th July 2023

Life changing help

We have had such good advice, help and support from step change, it has been and is changing our lives for the better. All the staff are so friendly, relaxed and helpful and any problems they are available to speak with over the phone Reviewed on: 8th July 2023

Amazing team

I was in such a bad place and unsure of how I was going to pay my bills. Stepchange took all my details of the debts and they took control of it and I didn’t have to worry! Fantastic people! Reviewed on: 8th July 2023

Absolutely wonderful

Very helpful and reassuring. Talking to Step Change felt like the weight of the world had been lifted from my shoulders. Everyone I spoke to was understanding, not judgemental. I can highly recommend anyone to contact them. Reviewed on: 8th July 2023

Excellent!

Stepchange have saved my life, no judgement is made on your circumstances and their staff are very friendly and helpful. Thank you StepChange Reviewed on: 8th July 2023

No more panicking

I'm so glad I went to step change, they contacted my debtors and sorted out the best affordable plan for me. I just make one monthly payment and they do the rest. No more stress, and my debtors and I know I'm doing my best to clear my debts. They take the worry out of dreading letters coming through the door, and all the money I pay to them go to the debt nothing skimmed of the top. Reviewed on: 8th July 2023

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