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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16805 reviews)

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4.95

Based on 16,805 reviews, last reviewed 18th May 2026

100500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So glad to have Stepchange beside me! Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16805)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Beautiful caring people

My mortgage is about to double. I'm on a debt management plan, which has been a life saver. I rang a wonderfully helpful lady. Halfway through the conversation, I explained if I sounded a bit confused etc. It's probably because my brother passed away a month ago and my wife had a positive cancer diagnosis the day before. This mortgage doubling was just adding to my stress and worry. Not only did she advise me about the help stepchange could give me. She went out of her day to offer me comfort, support and empathy. She found me contact numbers for Macmillan and a bereavement counselling service. By now I'm sobbing, like ugly snot bubble crying. Not a good look for anyone let alone a 53 year old man. She was so so kind it was beautiful. I can now concentrate on helping my wife get better. Thank you xx Reviewed on: 8th July 2023

Great support

Always there to answer questions, judgement free. The advice received instantly made me feel like there was a way out when I’d become bogged down with my finances. Reviewed on: 8th July 2023

Peace of mind

Very easy to set up online, also good telephone support wish I had not left it so long to apply. Have had no contact with creditors except statements so no phone calls chasing me. Reviewed on: 8th July 2023

Wish I had contacted them sooner.

I was able to pay my debts like credit card/catalogues but then the cost of living became ridiculous so it was a choice of feeding my children or paying my debts. Obviously my children came first. I was worried out of my mind how I was going to pay my debts but I was informed about step change so went online completed the forms and everything was sorted. All the worry was gone. I would 1000% recommend step change. It was such an easy process. Reviewed on: 8th July 2023

Amazing service

This has changed my life, far less more stressfull thinking about all my debts getting out of control and overwelming me. It has helped me budget on a monthly basis and get back in control. Reviewed on: 8th July 2023

Amazing charity

StepChange have been instrumental in getting my fianances back on track and I think everyone should know about them. Before I knew about them, I'd have gone to a debt consolidation loan. StepChange and their fantastic staff are the only people who have managed to set my finances straight. Reviewed on: 8th July 2023

Absolutely amazing

Absolutely amazing helped me so much and took a massive stress away with helping me with my debt Reviewed on: 8th July 2023

Step change is the best.

Step change are very helpful and manage to sort your financial problems. Reviewed on: 8th July 2023

Problem solved

I contacted step change on advice. From the first call to last they have helped me enormously. Have helped me solve my problems. As a result have aided me to not worry about it. Reviewed on: 8th July 2023

Customer focused caring organisation

Very efficient organised service very customer focused would highly recommend Reviewed on: 8th July 2023

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