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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16796 reviews)

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4.95

Based on 16,796 reviews, last reviewed 18th May 2026

100050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help needed From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16796)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Helpful and friendly

Extremely helpful in a stressful time. Easy to talk to. A big weight off my shoulders Reviewed on: 8th July 2023

One in a million!

A charity that’s a life saver! I couldn’t have wished for a more helpful service with the most understanding and supportive staff. They talked me through every aspect of my debt management, showing me there was a way out and I wasn’t alone. There was no judgement at all, just understanding and positivity that they could help me through one of the most difficult times in my life. I felt so disheartened and sad as though my world had ended before I rang them, now I feel in control and can see a way out. It will take me a long time to be debt free but at least I’m one step closer now and managing my money effectively, knowing help and encouragement is at the end of a phone if I need it. Thank you so much…you really did save me. Reviewed on: 8th July 2023

Great experience and support

When my circumstances changed and I didn't know what to do step change talked me through the process and I quickly had my plan and I was repaying my creditors. I felt so much better, I mental health improved Reviewed on: 8th July 2023

Great customer service

I was impressed with how thorough Step change were and non judgmental. They managed to deal with my case really quickly, and my stress! Thanks Step Change! Reviewed on: 8th July 2023

No hows and whys just focused on getting you back on track

Great service I thought there was no we’re to turn when things got out of hand with loans and cards that were manageable until interest rates went up then I found struggling every month to make ends meet.. phoned up step change they guided me trough everything helped with my finances and worked out what I could afford to pay and contacted all debtors for me telling them I was in financial difficulties and that I were willing to pay what I owed but it would be less than requested and over a slightly longer time frame now it’s just one payment a month to step change a month and they distribute payments on my behalf great service strongly recommend now I’m back to my usual self. Thanks Strepchange. Reviewed on: 8th July 2023

it saved my sanity

i have lots of health things wrong with me and i got myself in a lot of debt.when i got in touch with step change,i filled a form in,and my acc was set up and running very quickly.it felt like a huge weight had lifted from my whole body. i have thought about the state i was in with my finances,and realised that my problem started with my parents.being 1 of 8 children,we were brought up with debts.it was just the way it was in that era.that was my teaching about debt and how to manage it.i dont blame my parents for my debts,that is down to me.i wonder how many more adults in debt,have thought about where the majority of things start while they were just kids.we learn from our parents.i think thats worth a study,maybe. step change defo changed my life.they are amazing.peace to all.x Reviewed on: 8th July 2023

There when I needed help

They deal with the embarrassment of debt with professionalism , empathy and a clear way forward. This company are amazing to work with and to help those in the darkest of places..... Reviewed on: 8th July 2023

Up hill start!

Recognising you have a debt problem is a massive thing! It was an uphill challenge to admit to myself I was failing! I contacted Step Change and immediately was made to feel at ease and made to feel I had failed! This is a wonderful organisation that I’m sure more people could be helped by if they knew about them! Reviewed on: 8th July 2023

The best support Company

The Step Change Debt Charity will help you and support you all the way through and give you the best advice for a better future. Reviewed on: 8th July 2023

What I think about step change

Step change help me to stand up on my feet and for more people who need a support they financial needs so I will recommend anyone to step change and they will stand by you all the way. Reviewed on: 8th July 2023

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