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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helfpful staff and saved me a lot of money

If you are looking to consolidate your debt and pay it off as quickly as possible, I thoroughly recommend Step Change. I was talking to a commercial organisation, found Step Change via a Google search and I am paying my debts off 18 months more quickly and laying less money than would have been the case. Reviewed on: 7th July 2023

Amazing advice

Best advice, patience and explanation of terminologies, ever. Stress, worry, anxiety, sleepless nights all removed with first phonecall and reality advice and patience with follow up phonecalls. I can't praise step change enough. Reviewed on: 7th July 2023

Amazing Financial Support

Cannot thank this charity enough. Changed me from suicidal to hopeful! A huge huge thank you Reviewed on: 7th July 2023

Amazing

Step change helped me change my life. The help I received massively helped me. I just wish I’d known about them sooner. There’s nothing bad to say at all. Amazing customer service & are always there on the phone to help at any time. Reviewed on: 7th July 2023

Very helpful and almost painless

Very worried about debts and not sure where / what to do. Step Change helped me a lot and took a lot of worry off my shoulders.. Creditors still chase but helped through it all. Reviewed on: 7th July 2023

Reassuring and professional

Was a bit wary Bout using at first, but after some phone calls I was feeling much better about being able to deal with my debt. The service was always professional, reassuring and friendly. I can't recommend Stepchange enough and if I ever hear of people struggling I always recommend stepchange for help and guidance. Great service Reviewed on: 7th July 2023

Helpful, knowledgeable and friendly

Having recently being bereaved, I was having difficulty in keeping up my payments. I contacted Step Change who advised a debt management programmme. I submitted my income and expenditure account which was approved by Step Change and submitted to my creditors for their approval, which was granted. I have been making regular payments into the DMP and am having* no more sleepless nights. Thank you Step Change. Reviewed on: 7th July 2023

So easy to follow and complete peace of mind

I was so anxious and depressed due to my financial situation but Stepchange took away all that and provided a first class service. Reviewed on: 7th July 2023

Fab company

Step change have helped me enormously with my debts and sorting the creditors out taking the strain off me. Obviously you have to supply them with all the relevant information but they then correspond with the creditors which prevents the creditors being on your back. If you need any financial assistance, I would definitely recommend Step Change Reviewed on: 7th July 2023

If you need help just ask Step Change

I recommend Step Change to anyone who are struggling with debts. They are very helpfull. Thank you Step Change! Reviewed on: 7th July 2023

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