Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

View other StepChange products

4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

wonderful

Stepchange are the only reason I'm able to manage my debt securely. I'm so pleased I chose to seek help with them. Reviewed on: 7th July 2023

Excellent service

Brilliant and no judgements about getting into debt, fully explained all options and guided me through the process. Reviewed on: 7th July 2023

Outstanding kindness, understanding and support

I had felt helpless and ashamed of my situation. I contacted Step Change far later than I should have. Their kindness, understanding and support has made my life manageable. Reviewed on: 7th July 2023

Amazing service

Staff were so friendly and reassuring at a really difficult time. I can’t thank them enough for all the advice and support. Reviewed on: 7th July 2023

HELP FROM PEOPLE WHO CARE

I've been using Stepgchange since February now and they're incredibly Empathetic and easy to deal with. No one makes you feel stupid or silly. They help. Every time something has need to change or updating they're there on the phone talking you through what is needed or explaining a process/procedure. I would highly recommend people to use them when necessary. A massive shout out to all the staff especially those who's been dealing with my case directly. Reviewed on: 7th July 2023

Life above the black hole

The service I have received from this company has been exceptional, from feeling like I had no future in sight and sinking into a black hole. The support and help I received from this team have given me a new lease of life without the constant worry of making ends meet. Reviewed on: 7th July 2023

I didn't know where to turn them I found out about Step Change.

I found Step Change by accident. I had been receiving advice from a company with a very similar name. I became suspicious when they told me they would do a budget for me and on receiving it, there were some figures inflated to pad it out. I told that company I had changed my mind but they did pester me for a few days until I told them I was with Step Change and please stop calling me. It was such a different experience with Step change; every person I have spoken with was immediately respectful, reassuring and helpful. They presented me with suitable options of debt solutions unlike the previous company who led me down what would have been the worse path to take. I will be eternally grateful to Step Change. Reviewed on: 7th July 2023

Fantastic

I have been helped with my financial situation great service Reviewed on: 7th July 2023

Help when I needed it most

So incredibly helpful, sorted my worries with credit cards and other debts I had put it all together with easy repayments.. could not recommend these people enough staff are so kind and professional. Reviewed on: 7th July 2023

Seemless friendly service

When I contacted Step Change, I was in emotional distress and complete panic due to overwhelming debts. They reassured me and set up everything I needed with my creditors, communicating every step of the way so I knew what was happening. I'm forever grateful and can once again breathe more easily! Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.92 from 5709 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub