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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16824 reviews)

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4.95

Based on 16,824 reviews, last reviewed 20th May 2026

101400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped sort you my credit card dept took all the str... Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16824)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing service

Staff were so friendly and reassuring at a really difficult time. I can’t thank them enough for all the advice and support. Reviewed on: 7th July 2023

HELP FROM PEOPLE WHO CARE

I've been using Stepgchange since February now and they're incredibly Empathetic and easy to deal with. No one makes you feel stupid or silly. They help. Every time something has need to change or updating they're there on the phone talking you through what is needed or explaining a process/procedure. I would highly recommend people to use them when necessary. A massive shout out to all the staff especially those who's been dealing with my case directly. Reviewed on: 7th July 2023

Life above the black hole

The service I have received from this company has been exceptional, from feeling like I had no future in sight and sinking into a black hole. The support and help I received from this team have given me a new lease of life without the constant worry of making ends meet. Reviewed on: 7th July 2023

I didn't know where to turn them I found out about Step Change.

I found Step Change by accident. I had been receiving advice from a company with a very similar name. I became suspicious when they told me they would do a budget for me and on receiving it, there were some figures inflated to pad it out. I told that company I had changed my mind but they did pester me for a few days until I told them I was with Step Change and please stop calling me. It was such a different experience with Step change; every person I have spoken with was immediately respectful, reassuring and helpful. They presented me with suitable options of debt solutions unlike the previous company who led me down what would have been the worse path to take. I will be eternally grateful to Step Change. Reviewed on: 7th July 2023

Fantastic

I have been helped with my financial situation great service Reviewed on: 7th July 2023

Help when I needed it most

So incredibly helpful, sorted my worries with credit cards and other debts I had put it all together with easy repayments.. could not recommend these people enough staff are so kind and professional. Reviewed on: 7th July 2023

Seemless friendly service

When I contacted Step Change, I was in emotional distress and complete panic due to overwhelming debts. They reassured me and set up everything I needed with my creditors, communicating every step of the way so I knew what was happening. I'm forever grateful and can once again breathe more easily! Reviewed on: 7th July 2023

Full support from step change

From the first call, step change has helped me ten fold, my life would be in tatters if it wasn't for them. Reviewed on: 7th July 2023

Amazing

Step change debt charity has helped me enormously with my debt management and I am ever so grateful for the support and absolutely amazing customer service received.Simply the best Reviewed on: 7th July 2023

Very friendly and helpful staff

Since getting in touch with stepchange they have sorted out my debts and sorted out an amount that I can afford to pay, have sorted everything with my debtors and keep me informed of everything, without their help I don't know what I would have done Reviewed on: 7th July 2023

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