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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14553 reviews)

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4.95

Based on 14,553 reviews, last reviewed 10th Jun 2025

325900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Everyone so friendly made me feel reassured Everyone so friendly made me feel reassured Reviewed on: 10th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14553)

Review of the StepChange, Debt Management:

Very good service

Very helpful and very understanding make me feel well come and solved how to pay off my depts Reviewed on: 3rd September 2021

Everyone so friendly made me feel reassured

Everyone so friendly made me feel reassured Reviewed on: 10th June 2025

StepChange Can Change Your Life

If you are stressed about carrying too much debt, Step Change will walk you through the different options open to you. They also act as a go between with the companies you are in debt to. StepChange have been a great support to me with really helpful and caring staff. Reviewed on: 10th June 2025

The advisors are well trained and extremely empathetic.

The advisors are well trained and extremely empathetic. I had worried about growing debt for a long time but I have less stress now. Reviewed on: 10th June 2025

Great support

It took us 4 years to clear our debt but with the support of Step Change and their staff it all went very smoothly and it took the anxiety and stress out of the process. It was difficult at times and when we had a blip the staff at Step Change guided us through it. It was such a great feeling to see our debt clear. We now have the confidence to go forward. We thank them for all their help and would highly recommend using their services. Reviewed on: 10th June 2025

Wouldn't know where we'd be without Stepchange.

Wouldn't know where we'd be without Stepchange. We're so grateful they do all that they do and gave us some light in what was a very dark time. Struggling with debt, not knowing what to do they have given us a plan of action, been very reassuring and have finally given us some peace of mind and excitement for the future. They are always very helpful, patient and understanding. Reviewed on: 10th June 2025

I was really pleased with the service.

I was really pleased with the service. They made me feel less anxious about my situation, and helped me manage my finances. Reviewed on: 10th June 2025

I can sleep easier now.

I was with another debt manager agency before StepChange, they made me feel stupid and I felt bullied into paying £40 a month for their help. StepChange are supportive, kind and really do help you manage your debts. They deal with your creditors, which takes a huge amount of stress away. They help you work out what you can afford to pay and still keep your creditors happy. You have an online account so you can easily track what is going on and report changes in your circumstances. And this is all free, i can now see some light at the end of the tunnel and I'm able to sleep easier. Reviewed on: 10th June 2025

Help when in a desperate financial situation

I felt like I was in a desperate financial situation and Step Change helped steady the ship and stop me from sinking. They lifted the weight off my shoulders and the worry drained away. They contacted my debtors stopped the interest accumulating and discussed a manageable repayment plan with me. I’m now debt free having paid it all off. Reviewed on: 10th June 2025

Quick and efficient service and friendly customer ca...

Quick and efficient service and friendly customer care also. Reviewed on: 10th June 2025

When all seemed lost Stepchange pretty much saved th...

When all seemed lost Stepchange pretty much saved the day! Reviewed on: 10th June 2025

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