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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

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4.64
Based on 104 reviews, last reviewed 18th Jun 2025
25% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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5%

Latest highest rating:

5

SBS just make my life easier. SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just sp... Read more Reviewed on: 18th June 2025
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Gerry

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025
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Clare R
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About this product

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (104)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

My requirement fully met and staff knowledgeable

4
We got there in the end but some delays due to Covid and valuation delays Reviewed on: 31st March 2021
Verified Member's avatar
Verified Member

Professional, friendly and efficient systems

5
Suffolk Building Society helped us get an interest only mortgage on our house in order to help our children onto the property ladder. Everything was friendly, professional and helpful and we are now able to downsize at leisure to clear the mortgage Reviewed on: 7th February 2023
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Verified Member

Suffolk Building Society Cares About The Customer!

5
Suffolk Building Society offered me a mortgage when Halifax didn't and when it came time to remortgage they offered me the best rate! I am very happy with their product and consistently excellent customer service and would recommend them wholeheartedly. Reviewed on: 7th February 2023
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Verified Member

Best Mortgages

5
We have had a mortgage with Suffolk Building Society formerly Ipswich Building Society for over 25 years. The society are friendly and always provide a very personal service. The information they provide is clear and the staff are always on hand to answer any questions. The society is local and I would not hesitate to recommend to others Reviewed on: 7th February 2023
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Verified Member

Efficient and friendly

5
We have three mortgages with the Suffolk and each year have contact with the mortgage team regarding various matters , they are always friendly and efficient in resolving matters. Reviewed on: 7th February 2023
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Verified Member

Remortgages

5
Staff are always helpful and offer individualised solutions. Maximum efficiency when implementing offers. Great online operation. Reviewed on: 7th February 2023
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Verified Member

Pro

5
The Society with outstanding people skills. Reviewed on: 7th February 2023
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Verified Member

High rates, crazy termination clauses and difficult to deal with

2
We have found the Society difficult to deal with, you can’t do anything online, very slow at communicating, lots of errors in communications (like the wrong dates on mortgage statement) and the fees they have are extremely high in comparison to market rates. Reviewed on: 7th February 2023
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention. We are very sorry to hear about your recent experience with us. This is certainly not the service we strive for and we're sorry we didn't meet your expectations. Please be assured that we have conducted a full internal review following the mortgage statement error, after recognising and rectifying this as soon as possible for members. If you would like to discuss any specific issues further please do email us at [email protected]. Response date: 9th February 2023
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Suffolk Building Society, formerly Ipswich Building Society

Excellent People and Company.

5
Two years ago I applied for a mortgage with the then Ipswich Building Society now Suffolk Building Society. It was a thorough process but at all times I was kept properly informed by the person who was handling the application. I felt this person knew exactly what she was doing. At all times she was polite and pleasant to deal with. My application was successful. I would thoroughly recommend the Suffolk Building Society. It is a much more personal service, the people are very nice. Reviewed on: 7th February 2023
Verified Member's avatar
Verified Member

Delightful, considerate and human building society

5
We took out a mortgage on our house to help children get on the property ladder and have found Ipswich now Suffolk Building Society a friendly, professional and human organisation - just like building societies and banks used to be but so few are these days. A great team of people. Reviewed on: 25th November 2022
Terry Pinchin's avatar
Terry Pinchin

Efficient and friendly

5
Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022
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Cbryce

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