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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

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4.94
Based on 1,809 reviews, last reviewed 9th Mar 2026
134% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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4%
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Latest highest rating:

5

Very helpful advice and very knowledgeable staff Very helpful advice and very knowledgeable staff Reviewed on: 9th March 2026
Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
Kellou's avatar
Kellou
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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1814)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

High interest annual savings account provides best r...

5
High interest annual savings account provides best rate of any of my accounts. The branch is convenient and friendly. Reviewed on: 2nd February 2024
Philip Spalding's avatar
Philip Spalding

Welcoming and helpful

5
It was good to be able to go into a branch and speak to someone in person. The staff are friendly and welcoming and the information given was very helpful. I left not only getting things arranged quickly and efficiently but happy to have met such a lovely lady. Reviewed on: 27th November 2023
Al2023's avatar
Al2023

The Suffolk name at its best

5
My niece works for the society and I finally got round to opening my savings accounts at the Suffolk today and have got to say how impressed I was with the staff. Customer service at its best, I have not experienced that in a very long time. Just thought they deserve a mention. it was Chloe who opened the accounts, another lady made my sister and I coffee. Which we thought was very welcoming.Not forgetting Benny who greeted us when we arrived. What a great branch. Fantastic service, as well as the great Suffolk name. Reviewed on: 23rd November 2023
Lorraine C's avatar
Lorraine C

Friendly, helpful service

5
I dropped into the branch without an appointment and was seen immediately and the account I wanted was opened. Reviewed on: 20th November 2023
Verified Member's avatar
Verified Member

Opened new account

5
Great friendly greeting and opened the account we wanted very quickly and efficiently Reviewed on: 20th November 2023
Verified Member's avatar
Verified Member

Informative friendly advice

5
I met with an advisor to open a savings account who explained the various products and answered my questions throughly. The personal service was excellent. Reviewed on: 16th November 2023
Verified Member's avatar
Verified Member

We are delighted to be a part of the Society.

5
We went to the Suffolk Building Society to enquire about a one year cash ISA and were delighted to find that we could open it there and then. Benny was very helpful and dealt with us in a thoroughly professional and friendly way. We are delighted to be a part of the Society. Reviewed on: 14th November 2023
Verified Member's avatar
Verified Member

Excellent, Friendly Customer Service

5
Needed help and advice to transfer ISAs from another provider to Suffolk B S. Michelle, at Mutual House, was extremely helpful, answered all our questions, of which there were many, and completed the paperwork, of which there was a lot, in a very professional and friendly way. Delighted with the visit and outcome. Reviewed on: 9th November 2023
David Beer's avatar
David Beer

Very helpful staff

5
The staff at the Halesworth branch were very helpful when I wanted to arrange pension payments into our savings account, providing the documentation needed on the same day, and politely dealing with my enquiries when checking if payments had started Reviewed on: 9th November 2023
Auguste Riley's avatar
Auguste Riley

Suffolk Building Society Branch Review

5
Personal service and very professional from the staff in Halesworth. Reviewed on: 7th November 2023
Verified Member's avatar
Verified Member

Very helpful staff

5
Went into Capel St Mary branch to do a money transfer, account wasn't set up to do this so staff immediately got it sorted for me. Very helpful and courteous. Reviewed on: 1st November 2023
Chris phillips 's avatar
Chris phillips

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