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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

View other Suffolk Building Society, formerly Ipswich Building Society products
4.94
Based on 1,598 reviews, last reviewed 2nd Jan 2026
8% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Rachael was very helpful and efficient in dealing wi... Rachael was very helpful and efficient in dealing with my matters. I could not of been more pleased. The branch is easy to get to and parking is avail... Read more Reviewed on: 2nd January 2026
Eddie's avatar
Eddie

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
Visit provider site Read all reviews See your review

About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1598)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Very good service and extremely high customer support!

5
I knew nothing about my CTF and accessing it, yet the staff i contacted continued to support me and never made me feel silly for asking so many questions. Reviewed on: 20th April 2023
Verified Member's avatar
Verified Member

Local, Friendly, Efficient

5
I feel I cannot give much detail as it was my first visit since 2017 but I got what I came for and received friendly prompt service. Reviewed on: 25th September 2025

Friendly, Professional, Efficient

5
Happy, friendly and efficient staff. Reviewed on: 25th September 2025

Great Local Service

5
Convenient, friendly, helpful, efficient, knowledgeable. Reviewed on: 25th September 2025

Great Customer Service

5
It was very good, very good customer service. Reviewed on: 25th September 2025

Local, Friendly, Efficient

5
Friendly and competent staff very helpful and patient. Reviewed on: 25th September 2025

Good, Prosative, Great

5
Fabolous, never no problem, always happy to help. Reviewed on: 25th September 2025

Setting up a Saver account

5
There was a problem submitting my details when trying to open a Regular savings account. The system consistently returned an error after pressing submit. I talked to two very helpful ladies, Courtney and Charlie who passed me on to technical help and Alex quickly discovered the problem. One of the field had a size restriction at their end, and once Alex informed me of that everything worked smoothly. I was extremely grateful to all three who showed patience, knowledge and great customer service. Couldn’t be better in solving quite a tricky problem. I’m very grateful to all, and mightily impressed by Suffolk’s customer service. Five stars to all. Reviewed on: 24th September 2025
Isaac A's avatar
Isaac A
Reply from Suffolk Building Society, formerly Ipswich Building Society Wow - Thank you for the great feedback! We've clearly made a great first impression. We've shared your feedback with all staff involved and it's made their day! Response date: 25th September 2025
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Suffolk Building Society, formerly Ipswich Building Society

Customer, Focused, Competent

5
Nothing springs to mine, All OK!. Reviewed on: 24th September 2025

Great Service

5
Nothing to be improved. Great service!. Reviewed on: 23rd September 2025

Trusted, Local, Convenient

5
Ability online to transfer back to correct A/C. Apply open account. Reviewed on: 22nd September 2025

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