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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.94 (1825 reviews)

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4.94

Based on 1,824 reviews, last reviewed 13th Mar 2026

145% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Excellent experience. Excellent experience. Explained things well. Very friendly service. Reviewed on: 13th March 2026

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1825)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

An excellent local society

Though disappointed when the local Agency closed, it is good to have an excuse to visit Woodbridge to deal with the excellent staff who are always helpful and this includes telephone chats as well. In a competitive market the rates on at least one of the accounts is attractive. Email responses to enquiries are usually dealt with reasonably quickly and helpfully by another office. Reviewed on: 28th July 2022

Simply the best

Always friendly and so helpful, good products to suit all ages of customers Reviewed on: 7th February 2023

Second to none

Polite, smiley and professional. What more do you want from a local business that has their customers at the heart of what they do! Reviewed on: 7th February 2023

Friendly approach. Always helpful.

I have always had a very friendly reception from the staff of our Sudbury branch. I can discuss anything with them and they have time to talk to you, even if they haven't, if you know what I mean. Reviewed on: 7th February 2023

Super Service

Open an account without a problem receiving super service and very good rates. They keep in touch with news and product details Reviewed on: 7th February 2023

Always there to help

Although I only gave a small ever growing savings account Ipswich and now Suffolk have been there when I have needed them Reviewed on: 7th February 2023

helpfulness in branch

staff are always available with no waiting time, and always fully umderstand what i am asking, they are most cheery and approachable and give sound advise when needed. Reviewed on: 7th February 2023

long term customer

I have always found the staff at Suffolk Building Society friendly, courteous, and helpful. I love the fact that they know Suffolk so well and their members events have helped me to get to know the county even better! Reviewed on: 7th February 2023

Changing saving accounts

The Staff at Saxmundham ,were very efficient,friendly and helpful. easy to make an appointment and a nice experience all round Reviewed on: 7th February 2023

2 year bond investment

We met with Benny at the Woodbridge branch. Very professional, friendly member of the team, who dealt with our investment with knowledge and confidence. Reviewed on: 7th February 2023

Made to feel like a criminal

Well when I go to take money out of my account or put it in , I should not be arsked in a abruped manner where has this money come from etc , and this is in front of other people in the building , you could take me to a room and ask me if you really must Reviewed on: 7th February 2023

Reply from Suffolk Building Society, formerly Ipswich Building Society We are very sorry that you have felt uncomfortable during the course of our due diligence; thank you for leaving us this important feedback. As a firm regulated by the Financial Conduct Authority we have rigorous systems and controls in place to protect our members and their funds. We take our obligations seriously however it's vital that members feel supported. We will therefore pass on your vital feedback to ensure these questions are asked in a sensitive manner. If you would like to discuss further do not hesitate to contact us by email [email protected] or by telephone on 0330 123 0723. Again, many thanks for your feedback. Response date: 13th February 2023

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