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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.92 (1393 reviews)

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4.92

Based on 1,393 reviews, last reviewed 30th Jun 2025

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

In branch service review I like dealing in person rather than online. Reviewed on: 30th June 2025

Verified source

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1393)

Extremely helpful & Personal in an automated age!

Extremely helpful, in an age where service has been automated & become impersonal, Suffolk Building Society’s helpful & knowledgable staff, stand head & shoulders above the rest, so I have been extremely impressed. A big thank you to them for offering competitive rates & fantastic service, truly an all round service! Reviewed on: 6th February 2024

Very informative

I recently had a question regarding a LPA the person l spoke to at Suffolk Building society was most informative answered all my questions. Appointment made at my convenience even better. Reviewed on: 6th February 2024

I use the Ravenswood branch, and the staff are very...

I use the Ravenswood branch, and the staff are very pleasant and helpful. Reviewed on: 6th February 2024

Excellent in branch personal service

Excellent customer service, in branch is much more personal than on-line Reviewed on: 5th February 2024

Pleasure going into the Sudbury Branch, always greet...

Pleasure going into the Sudbury Branch, always greeted with a smile by staff. They are professional and helpful. Not directed to a machine. The personal touch for me every time. Reviewed on: 5th February 2024

Great team

Very friendly and helpful people. Reviewed on: 5th February 2024

Friendly, helpful and efficient.

I have found the service the Hadleigh Branch to be wonderfully friendly and helpful in selecting an appropriate savings vehicle; having been given a private appointment to discuss my individual needs with the manager; she was totally focussed, and explained the advantages of possible choices simply but coherently. Reviewed on: 5th February 2024

Still personal service and the best products

I have maintained a savings account with SBS for 75 years and am always concerned that the personal service over time may be lost. However, I have recently opened a new ISA and my telephone contact with the Havens reflected how I recall it has always been; so I should not have worried. Despite my being an existing customer, Michelle needed some I/D to complete her records which I emailed to her. I received an acknowlegement for that straightaway and was then posted very promptly all the documentation together with a handwritten note from Michelle thanking me for my investment. I did not choose SBS for old times' sake but because it was on the best terms I could find. So, a win-win for me. It is a shame that more financial institutions cannot achieve the same respect for their customers. Reviewed on: 5th February 2024

poor savings rates, other building societies are giv...

poor savings rates, other building societies are giving far better savings rates . Reviewed on: 5th February 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi John, thanks for taking the time to leave us a review. When reviewing interest rates, the Society considers the impact on both savers and mortgage account holders. We’re always reviewing our rates and will keep the website updated as they change. Response date: 6th February 2024

Very friendly and professional service.

Very friendly and professional service. Reviewed on: 5th February 2024

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