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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1731 reviews)

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4.94

Based on 1,727 reviews, last reviewed 6th Feb 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Ravenswood service Your staff at Ravenswood helped me and my wife setting up our isa’s and they d made the process easy. Thanks for this. Reviewed on: 6th February 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1731)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Excellent customer service

We visited the Ipswich Branch of Suffolk Buliding Society and were very impressed by the excellent customer service . Amanda dealt with all our issues in a very thorough and professional manner, and spent considerable effort explaining everything to us , despite the fact that our visit had been unscheduled and we had been fitted in as an extra appointment. A very good experience - well done to SBS . Reviewed on: 30th November 2023

Very friendly and helpful at Halesworth

Very friendly and helpful at Halesworth Reviewed on: 3rd February 2026

Very good service in sudbury branch

Very good service in sudbury branch Reviewed on: 3rd February 2026

Efficient straight forward process

Efficient straight forward process Reviewed on: 2nd February 2026

Nice customer experience, looked after our needs.

Nice customer experience, looked after our needs. Reviewed on: 2nd February 2026

Laura was great at doing all the forms and transfers...

Laura was great at doing all the forms and transfers for my wife and I . Very patient and pleasant as we looked for numbers etc. will definitely use SBS in the future. Reviewed on: 2nd February 2026

Excellent Service at Ipswich Branch.

Visited Ipswich Branch to transfer an expired ISA to new account. We were welcomed by Michelle without appointment at lunchtime. Following advice, the transaction was completed with patience and courtesy to combine three separate accounts with pass books being retained and returned earlier than expected. Faultless customer service. Thank you. Reviewed on: 30th January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Michelle and it’s made their day! Response date: 5th February 2026

Caring staff face to face is very important

Caring staff face to face is very important Reviewed on: 30th January 2026

Friendly informative staff

Every member of staff was friendly to all the customers I saw. Leah was helpful, informative and efficient Reviewed on: 30th January 2026

Had prompt and friendly service always

Had prompt and friendly service always Reviewed on: 29th January 2026

A very friendly, helpful and knowledgeable staff mem...

A very friendly, helpful and knowledgeable staff member who explained everything concisely Reviewed on: 29th January 2026

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