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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.43

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

Faithful and loyal

Always a happy voice at the end of the line and a very helpful one too. Reviewed on: 12th September 2019

Ok, nothing special

Competitive price but average service. Reviewed on: 11th September 2019

Great insurance package

Great insurance package but ensure you do not just let them renew your policy without calling them for a better quote. They emailed to say thank you for renewing and I called as I compared other prices and they were too high and I got the exact same package as I was renewing for over £125 less per year. Reviewed on: 1st September 2019

A pretty good choice

This provider has been good at paying out (I was hit by a lorry while parked and someone hit the back of my car in traffic) but the parent increase is quite large for accidents where you're not at fault. the main issue is they won't insure learners on the same policy which makes it difficult to practice. Reviewed on: 1st September 2019

Efficient and thorough

I felt the quote they offered me was fair and competitive. As a customer, I felt valued. Their manner was professional yet friendly. Reviewed on: 15th July 2019

Re-newal

The only company that did not raise it's prices at re-newal time and were the cheapest. Reviewed on: 18th April 2019

Re-newal

The only company that did not raise it's prices at re-newal time and were the cheapest. Reviewed on: 12th November 2018

Great service

The people at Swinton explain everything very clearly and always have a great price for the insurance I need. Well done! Reviewed on: 7th November 2018

Very helpful staff

I recently had to change my car insurance details as I bought a new car. The person on the phone was so helpful and friendly. I also wasn't charged the admin fee as I was unable to change my details online. Reviewed on: 23rd September 2018

After years they hiked up my insurance

After being with them for many years with a decent price for my insurance, they hiked the price up by more than £400! The policy was exactly the same & nothing had changed! Very disappointed Reviewed on: 23rd September 2018

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Swinton Insurance: Car Insurance reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Swinton Insurance Car Insurance reviews (110)

If I could give them ZERO I would

Faithful and loyal

Ok, nothing special

Great insurance package

A pretty good choice

Efficient and thorough

Re-newal

Re-newal

Great service

Very helpful staff

After years they hiked up my insurance

Do you have a different Swinton Insurance product?

There's still more to see!

Join Smart Money People

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