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Swinton Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.21 (52 reviews)

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2.81

Based on 52 reviews, last reviewed 15th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

27%

34%

Latest highest rating:

4

I've felt protected in my flat contents insurance wi... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing t... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

300% renewals quote I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a compl... Read more Reviewed on: 15th February 2025

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About this product

Finding the right insurance provider can be difficult with such a wide range of providers and policies on the market. At Smart Money People, we aim to make this process easier for you. We collect Swinton home insurance reviews to help you make an informed decision when choosing your new provider.

Swinton offers both buildings and contents insurance, as well as a combined policy. Choose from three levels of cover: Essentials, Standard and Premier. Each level of cover can be made more robust with additional extras, such as home emergency cover, legal expenses and more. Swinton also offers specialist home insurance policies. These include non-standard builds, timber frame properties, listed buildings, flood risk properties and more.

Does Swinton sound like the right insurer for you? Our Swinton home insurance reviews can give you valuable insight into what you can expect as a policyholder. Learn how satisfied customers have been with their policies and whether they would renew them. Read about policyholders’ experience with the customer service team. Find out more about the specialist options available and how suited they are to each circumstance.

Have you had a Swinton home insurance policy? Share your honest experience with others on Smart Money People. Tell us what policy you chose and which level of cover you opted for. Were you satisfied with the cost of your premium? Did you need to make a claim on your policy, and if so, how well did Swinton handle it? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write a Swinton home insurance review today. Together, we can help people like you make better financial decisions.

Swinton Insurance Home Insurance reviews (52)

Review of the Swinton Insurance, Home Insurance:

Inept

I have a combined buildings and contents policy with Swinton, I massively regret going for the cheapest option. Swinton don't actually seem to do anything, if you call them, you actually are calling a company called marker study, every part of the policy is farmed out to a different company, meaning it is close to impossible to actually get anyone to take responsibility, they all try to blame the other companies. They have been a nightmare to deal with, being passed from company to company with no accountability. Reviewed on: 30th August 2023

I love their personal service

I've used lots of insurance companies in the past, but have found it's often difficult to speak to anyone if you have queries or a claim. Swinton are great, you can speak direct to agents and go through your policy to make sure it's exactly what you want. Reviewed on: 12th August 2017

Friendly staff and competitive rates

I've used Swinton Insurance a few times now for car and home insurance. They're often the cheapest and the customer service is very good, I've always found the staff to be friendly and helpful. Reviewed on: 22nd July 2017

Rude and threatening.

Had an awful experience when they threatened to visit my house with bailiffs to recover £72 they thought I owed. It was a admin mistake, which they admitted but didn't apologise. I cancelled my insurance and went with someone else. Reviewed on: 16th July 2017

OVERFLATED RENEWAL COST BUT EXCELLENT OUTCOME

I received a letter informing me that my house insurance was due for renewal shortly and in view of the fact my son had just purchased an expensive pushbike, I rang their customer services number to enquire about its cover. The young man I spoke to was polite and courteous and gave me details of our present policy but told me that as from August the price would increase. I told I was disappointed regarding this so he tried his best to improve on the cost but to no avail. However he then went on to offer us a loyalty price which would save us a considerable amount over the year. I was also very pleased to learn that my son's pushbike was already included and would be fully insured. All in all I commend the company and would recommend them. Reviewed on: 15th July 2017

Very friendly and efficient service

I have used the Farnham Common branch for many years. The team there are second to none. They are always willing to help and nothing is too much trouble. I can thoroughly recommend them to anyone. Reviewed on: 6th July 2017

Customer Service

Appalling customer service in Sunderland branch. I made a formal complaint to Swintons' national complaints team who dealt with it in a very prompt and professional manner however feedback was no action would be taken by manager of branch. Reviewed on: 24th January 2017

Look after me

I have nothing negative to say about Swinton. They're fair and have my best interests at heart. They shop around each renewal and make sure I have the best price for the best cover. Reviewed on: 3rd October 2016

Great communication.

Very good competitive rates, Good communication and friendly. Reviewed on: 23rd August 2016

Absolutely dreadful ...

I used to have home insurance with Swinton - they made numerous errors on the initial paperwork and, on asking them to rectify them, made only some amendments so I had to keep going back to them. They never answered the phone at our local office and only sent out the paperwork after numerous requests. They could not do anything right whatsoever! Reviewed on: 22nd August 2016

Don't get insurance with Swinton insurance company!!!!!!

Swinton is the worst insurance company . I had a home insurance with accidental damage and my little daughter dropped water on our LED 3d smart TV which I've bought 3 years ago about 500 pound and LED screen was broken because of water and it was just audio on it. I tried to fix it and dried with hair dryer but didn't work. I claimed for accidental damage and they came and collected the tv and after about 3 weeks , they told me that it happened because of wear & tear no water damage and they declined our claim. I explained everything but they didn't accept the water damage. Swinton is not responsible for your claim and complain. I canceled our policy with Swinton and I don't recommend it Swinton Insurance. Reviewed on: 21st April 2016

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