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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (2036 reviews)

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4.98

Based on 2,036 reviews, last reviewed 9th Mar 2026

75800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Their approach was particularly professional Their approach to our request and situation was very professional, helpful and supportive right through to the completion of our requirements. They ke... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (2036)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Outstanding Service delivery

Excellent customer service, professional support and expertise of the mortgage market and products offered. Reviewed on: 13th February 2025

I found their agents to be very knowledgeable, infor...

I found their agents to be very knowledgeable, informative and supportive; and the whole process was much quicker than expected Reviewed on: 12th February 2025

Arun and Chelsea were amazing throughout the whole p...

Arun and Chelsea were amazing throughout the whole process and explained everything to me! Having never bought a house the whole thing seemed very daunting but I was updated at every turn and I feel confident I couldn’t have picked a better company to help! Reviewed on: 12th February 2025

Great experience

Both Joe and Chelsea made the whole experience a little easier and less confusing, always happy to chat and help in any way that they could, explaining everything in great detail while also getting things done very quickly. Reviewed on: 12th February 2025

Excellent Service

Friendly and professional service provided by Olivia & Chelsea made my process seem effortless Reviewed on: 12th February 2025

Amazing First Time Mortgage Brokers!

Jack.D and Elly.B have both been nothing sort of amazing! We had our lifetime ISAs with Tembo so decided to use their in house brokers to get our first mortgage. As first time buyers we found this experience extremely daunting but Jack put our minds at ease and was incredibly friendly. He talked us through the whole process and submitted our mortgage application within 24 hours! We got an amazing mortgage offer. Elly then took over once our mortgage application was in and kept us fully up to date with every step of the journey until we received our mortgage offer! She was very easy to contact and always friendly. Both Jack & Elly made it a very smooth process for us and we couldn’t be happier with the service we got from them both! Thank you! We will definitely be using Tembo again when we need to remortgage! Reviewed on: 12th February 2025

Amazing support throughout, team always on hand if a...

Amazing support throughout, team always on hand if any issues or concerns, went above and beyond to help me secure my mortgage Reviewed on: 12th February 2025

Got me a remortgage with exceptional requirement.

Got me a remortgage with exceptional requirement. Great customer service. Would highly recommend to anyone. Reviewed on: 12th February 2025

Great service from Paul and Jess

Great service from Paul and Jess Reviewed on: 12th February 2025

Beyond fantastic Tembo; the best service!!

My experience with Tembo Mortgage Broker has been beyond fantastic! As a FTB, it has been a steep and fast learning curve, and both Jo Frater and Callum Doherty have provided immediate, responsive, informative and super helpful support with the process of acquiring a mortgage and ensuring it was the best one for my specific needs. They booked appointments quickly with me, answered all my questions (and I had a lot!) thoroughly, leaving me fully informed and feeling reassured, provided immensely helpful advice and were super friendly and approachable, which helped to make things much less daunting. Their work has been invaluable, and it has felt like I have had them walking alongside me throughout the whole process. I know (and have been able to) I can turn to them at any time, and they will be there. The app itself is amazing - easy to navigate, aesthetically pleasing and also very informative with their Guides, Tools, Insights, Videos and Webinars. I absolutely love that you are able to connect the LISA with someone else too, so you can see your collective LISA savings. I cannot recommend Tembo enough, with a special shout-out and thank you to Callum Doherty and Jo Frater. Anyone needing a mortgage broker service should look no further - you will be in the best hands. Reviewed on: 12th February 2025

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