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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.64 (527 reviews)

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2.49

Based on 527 reviews, last reviewed 23rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Complete and utter joke - do not insure your car wit... Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a c... Read more Reviewed on: 23rd November 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (527)

Review of the Tesco Bank, Car insurance:

Don't do it!

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Reviewed on: 9th December 2024

Complete and utter joke - do not insure your car wit...

Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a compete write off - got quotes from local car glass companies - £234 to replace the rear windscreen - playing for it myself. Insure with LV Liverpool Victoria - don’t even bother with Tesco Reviewed on: 23rd November 2025

Very poor customer and complaint service

There's a reason it's cheap insurance. Which is fine if you don't have to claim. They use a network of repairers that don't know what they are doing. Blaming everyone else! No response to emails. It took over 3 months to get my car repaired. They use the"rapid repair network" ironically. Tesco complaints dept said my complaint wasn't up here, it was other people??? Reviewed on: 5th November 2025

They don't pay, even if zhey admit their liability

I don't know if any of my connections had any experience with #TescoInsuranceandMoneyServices , but I had one of the worst ever possible experience. After having an accident with one of their insurers, they advised him not to accept his liability. After 2 years, after my insurer providing photo evidence to justify the liability, they admited their liability but they disagree with the cost of the hire car. Another 2 years have passed and we are waiting for the court in February. Meanwhile my insurance premium increased, few of my policy have been cancelled, I lost few thousands and days of my life. Reviewed on: 1st November 2025

Very straight forward and good value for money

Very straight forward and good value for money Reviewed on: 5th September 2025

Great price a little improvement needed on some of t...

Great price a little improvement needed on some of the customer service Reviewed on: 5th September 2025

no mobile app apart from that experience very...

no mobile app apart from that experience very good Reviewed on: 5th September 2025

Value for money

Researched on comparison sites and all came in at over £1000. Tesco renewal Reviewed on: 5th September 2025

Tesco Bank

Very competitive, we have both car and home insurance and always found them to be good. Reviewed on: 5th September 2025

Great price and smooth switching.

Great price and smooth switching. I didn’t give them a five star because the breakdown cover they bundled with my insurance was a bit rubbish Reviewed on: 5th September 2025

Happy to renew

This was a renewal, they were happy to negotiate quickly went through some minor detail changes and offered more for less than last years costs Reviewed on: 5th September 2025

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