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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.48 (528 reviews)

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2.48

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Don't do it!

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Reviewed on: 9th December 2024

Fantastic customer service!

I’ve been with Tesco Car insurance for 2 years now and honestly wouldn’t go anywhere else. The customer service is just fantastic and prices hard to beat! Reviewed on: 11th September 2019

Adequate

Very competitive price but certainly a no frills package. Reviewed on: 8th September 2019

Customer service

Sorted out my crash with no problems and amazing customer service. Felt like the crash never happened. Reviewed on: 3rd September 2019

Good service reasonable price

Customer service was good and I liked the fact that tesco club reduced the price Reviewed on: 30th August 2019

Brilliant customer care

Great price for annual comprehensive insurance with excellent customer care thrown in, can't go wrong Reviewed on: 16th August 2019

Disgusting costumer service.

Really rude staff when tried to cancel my mums policy, tried to completely rip money of us, would definitely not recommend to anyone!!!!!! Reviewed on: 14th August 2019

Good service

low premium and efficient service Reviewed on: 14th August 2019

Good, but could improve

I didn't like that Tescos take your first payment 1 month after you joined, because then when I moved to a new provider I had to pay 2 lots of insurance in 1 month... I also can't understand why insurance companies, charge you more to renew?! Reviewed on: 13th August 2019

cheaper than my current provider

so easy to switch and sign up, far cheaper and clear T&C's Reviewed on: 11th August 2019

Excellent company

Great company and great product and prices Reviewed on: 6th August 2019

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