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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.48 (528 reviews)

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2.48

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Don't do it!

Don't do it! I chose them as best value for money when looking at different providers in August 2024. Then a tree came down in Storm Darrah yesterday, it fell on the car in my driveway. No-one was in the car. Luckily it didn't have full weight of the tree on the car as a wall was in the way, but there are dents in the roof and on the bonnet. Purely cosmetic - I can drive it to the garage, all the doors open fine. I filled in the claim form online, and took over an hour, and on the last page received instant notice that it's my fault, a total loss and I don't get a courtesy car. The car is perfectly fine. But a form tells me that it's a total loss? No ones come to assess it? This is criminal -You can't provide a service and assess something as written off if it's in your best interest and are financially motivated to do so. I assume you've done this because prices to fix cosmetic damage with the garage have gone up because of inflation. Its outrageous! The car cost me 10,000 last year second hand, this year it will be the same to re-buy, but I'll be lucky to get 3,000 from Tesco, just because it costs around that to get it fixed. I've now been on hold for 22 minutes trying to get an explanation... Just spoken to a woman who said will take 2 weeks to get an engineer out and not entitled to courtesy car while we wait for Tesco to assess the damage only if its in repair. Apparently that was an optional extra to pick when I signed up but I'm the stupid woman who didn't pick it. In summary: When a storm hits the UK, and a tree falls on your car while its parked on your driveway, it's your fault, and if your so lucky that it only scratches and dents the roof, it's a total loss, and good luck buying a car with the scraps they want to pay you. Reviewed on: 9th December 2024

Fuss free and value for money

Very easy to set up and the cheapest quote around. Lots of communication. Very easy renewal. Reviewed on: 3rd August 2019

Good service

No complaints. Did not need to use the insurance but the paperwork was good and fast Reviewed on: 22nd July 2019

Value for money

Easy to sign up cheap and hassle free Reviewed on: 21st July 2019

Cancelled insurance

I got my insurance with Tesco bank and they sent an email asking for proof of my no claims, in the email they said if they didn’t receive it my policy would be cancelled in 7days. I sent my proof of no claims and 7days later my policy was still cancelled! When I called to ask what was going on I was told the department that cancelled the policy was closed and they couldn’t discuss it with me and told me to call Back in the morning. When I did I was told that I hadn’t sent all the documents they needed, they want a copy of my v5, back to back of my licence etc etc.(things I’ve never been asked for before when getting insurance) I told them that I hadn’t been asked for these documents in the email and it was the first I had heard of it. If I had known why would I only send one document in? It doesn’t make sense for me not to do that! They said they had sent a letter which I didn’t receive and that was that. There was nothing they could do, my policy was cancelled and I was never allowed insurance with them again! Terrible customer service and would never use them again. Reviewed on: 16th July 2019

Good experience

Lowest price, positive and good customer service Reviewed on: 14th July 2019

Easy to Use

Great customer service, easy to use, policy emailed directly. RAC added on for a reasonable amount. Always helpful. Reviewed on: 9th July 2019

Year car insuranxe

They are a decent amount every year, however they do keep trying to up my policy for no reason apart from it being a new year. They will match what I find when I argue it though so this is why I have stayed with them. Reviewed on: 7th July 2019

Cheaper renewal quote

For the first time ever, I was offered a cheaper quote at renewal than I was last year. I compared to other offers online and this was still the cheapest- great result. Reviewed on: 7th July 2019

Great and quick service

Got a very good value car insurance super quick and friendly service Reviewed on: 6th July 2019

Great service whenever I needed help

Changed my name this year, and was helped through the process all the way by Tesco Bank. They also helped renew my insurance, get money off and update my wife's details too Reviewed on: 6th July 2019

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