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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.62 (516 reviews)

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2.42

Based on 516 reviews, last reviewed 19th May 2025

100% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (516)

Not (fortunately) had to claim but......

So far my experience with tesco car insurance has been great. I changed my car part way through the years from a 3k car to a 16k car (same make/model) and yet payments only increased slightly. Have just updated my reg no to a personalised one online at NO extra cost. First time I've ever known this! usually there's a £25 "admin" fee! with all companies I've ever been insured with previously. There web site is really simple to use and customer friendly with loads of advice available in the "community" for anything you may want to ask.. So far... I very pleasing experience over all. Lets just hope it will continue if ever i did need to claim. I'll let you know either way :) Reviewed on: 3rd August 2018

Good

Friendly staff and very helpful would recommend Reviewed on: 25th July 2018

Excellent friendly service

I've had such a good experience with Tesco Bank insurance. It was easy to arrange the insurance, really good value for money and when I needed to speak to someone regarding adding my daughter onto my policy, it was quick and easy to sort out. Excellent all round. Reviewed on: 22nd July 2018

T.E.S.C.O stands for Taking Every Single Crooked Opportunity

I cancelled my policy after 5 years. They'd just taken the monthly direct debit and still charged me £47 on top. Legalised theft just doesn't cover it as far as I'm concerned. Will never spend another penny with any Tesco. Expected fair treatment from such a well known brand Reviewed on: 19th July 2018

quick and easy

no hassle quick service would use again Reviewed on: 18th July 2018

Easy

Easy sign up, never had to claim but I've heard lots of good things about Tesco Bank. Reviewed on: 18th July 2018

Excellent customer service

Was involved in a non-fault collision which resulted in my car being written off. Everything was handled quickly and everyone I spoke to was very friendly and helpful. Reviewed on: 17th July 2018

Great value insurance

With a new driver on the quote we were expecting 4 figures, but Tesco Bank came in at below half that. Wonderful value. Reviewed on: 17th July 2018

Great service

Excellent cover and good discount for club card customers which is excellent- always helpful and good rates Reviewed on: 17th July 2018

Con Artists!!!!

My partners car was hit in a hit and run. Described the damage which was minimal and they said it was a write off! Told them we want an engineers report (which they didn't say would cost us and they would charge for storage) and the gent who picked it up turned round and said he been told to take it 100 miles away to a scrap dealer? Spoke to them again and MATT's answer was 'I've been doing this job for years, I know a write off'. Admitted he wasn't a trained mechanic and then tried telling me a scrap dealer wouldn't be bias in their opinion! My partner asked for her car back and he tried telling her she had to pick it up herself and they wouldn't be following up on the hit and run driver because we took the car back! My partner has legal insurance so you have to ask what is the point of that! I have been driving for years and never have I come across such poor and rude customer service. No empathy and no understanding of someone who has just been involved in a hit and run. DO NOT USE TESCO WHATEVER YOU DO!!! Reviewed on: 30th June 2018

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