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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.64 (527 reviews)

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2.49

Based on 527 reviews, last reviewed 23rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Complete and utter joke - do not insure your car wit... Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a c... Read more Reviewed on: 23rd November 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (527)

Review of the Tesco Bank, Car insurance:

I would like to complain about the customer service...

I would like to complain about the customer service I have had whilst trying to cancel my insurance with you. On the 22nd January 2024 I spoke with their live chat team. I wanted to know how I can cancel my insurance with you and what outstanding fines there would be. The reason I requested this information was due to the fact I currently pay £257 per month for my insurance with you, with the addition of £170 a month for top up miles. This equates to £427 per month on insurance which was not feasible and far too expensive. I was told the total cost of cancellation would be £68.83. With this information I looked for an alternate insurance provider where I was quoted and accepted a price of £232 per month. I had to act quickly as my next monthly payment of essentially £427 was due on the 6th of February. Yesterday, I spent a total of 50 minutes on the phone to your team and was told they could not give me a cancellation price for that current day as the automated calculations were not working. Therefore, they had to contact the cancellation team to calculate a quote manually. Today I was contacted and was told it would cost me £80 to cancel + £550 for my PCL. Although you have told me I can pay this using a payment plan, I am totally shocked and stressed due to the fact I was originally quoted £68 on the 22nd January by your team. I stressed this fact to your customer service team and they said "well they shouldn't have told you that". Reviewed on: 31st January 2024

Service they offer cannot be right.

Service they offer cannot be right. Wrote my car off before even viewing it. They agreed initially now not Reviewed on: 30th September 2024

Rip off company, praying in people.

Rip off company, praying in people. Purchased a new car 2024 . Provided a quote by Tesco which was reasonable. When I phoned up on day of delivery to provide registration number they added on £95extra despite being told giving registration number in day of delivery would be acceptable.. outrageous about avoid Reviewed on: 18th September 2024

Awful. Avoid

Awful. Nothing good whatsoever. Would never touch again even if I had to kill off my own mother to avoid them. Trust me - you need nothing to do with them. Reviewed on: 7th September 2024

.very poor service and experience

Would not expect my no claims from previous car only from when I purchased the car I was insuring it took 8 weeks to get box fitted never again Reviewed on: 6th September 2024

It was easy to arrange insurance

It was easy to arrange insurance Reviewed on: 4th September 2024

Absolute disgrace.

Absolute disgrace. Refuses to accept no claims proof and gave us a week to get it. Emailed us once and they then cancelled. Forst we knew about cancellation was a text message when they said it was cancelled. Refused to reinstate Reviewed on: 4th September 2024

Tesco Bank car insurance was so easy to arrange and...

Tesco Bank car insurance was so easy to arrange and the customer agent was really helpful in setting my insurance up,also Tesco Bank was the most competitive price,whereas other companies prices had sky rocketed my Tesco policy had risen by by a mere £5 from previous year,so I am one happy policy holder Reviewed on: 4th September 2024

competitive premiums for car insurance

Easy website to negate, most competitive premiums found on both comparison sites or going direct, on line visibility of policy and relevant documents Reviewed on: 4th September 2024

Accident

I have had a small accident with my car and Test Car Insurance were very professional and kept me updated at all times Reviewed on: 29th August 2024

Avoid this company .

Joined tesco bank box 6 months ago now. Been very unhappy ever since. The customer service is shocking! The firstly called me numerous of times regarding my car being kept at a different address the whole month which is wasn’t. Then got more calls regarding miles. they charge an extortionate amount of money to add on more miles to the policy. each time i have called them i have never found them helpful. i wanted to raise a complaint to the complaint team and its took them 2 months to get back to me, also not answering anything i have been concerned with. also have tried to call them numerous of times asking to speak to someone regarding my policy and they have said someone will call me back and never have. For a first time young driver i would avoid at all costs. They sell you the dream insurance when taking one out with them. They also didn’t offer to let me pay monthly so wanted the money upfront. Reviewed on: 28th August 2024

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