Write a review

Go to business site

Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.63 (528 reviews)

View other Tesco Bank products

2.49

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

Read all reviews See your review

About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Do Not use Tesco Car Insurance.

After taking out Tesco car insurance including the discount they offered for Club card Prices, I was amazed to find a week later that I had not been awarded any club card points for my transaction. Thinking there had to be a mistake here as surely they could not use the slogan of club card price reduction if club card points did not accompany? After making a formal complaint I received an absolute pitiful response from Tesco stating that this was actually correct as Tesco Bank was an actual different company to Tesco!! Absolutely pathetic as I have been a Tesco credit card holder for over 20 years accumulating many club card points following on from my credit card spend. I am writing this review as a public service statement to advise anyone who reads not to take out Tesco Car Insurance. From a customer care stance I would only think it right to inform any potential customer that no club card points will be earned for taking out Tesco Car Insurance. Reviewed on: 18th January 2024

Good to have an actual person to speak to if needed

Had issue with first car and finance company but Tesco were great and helped me sort out new policy. Only gripe would be they don’t have multi car option. Reviewed on: 23rd August 2024

Dreadful useless portal used to check progress of re...

Dreadful useless portal used to check progress of repair. Incomprehensible drivel with appalling use of the English language and often just wrong. lead time for repair indicated 8 weeks so tried to go elsewhere but then you don’t get courtesy car. Paint shop customer service sucked although quality if job satisfactory. system riddled with fault demand answered phone 1 time in 4. Under staffed office working with crap systems. Courtesy car was so slow I was scared to cross a dual carriageway never again Reviewed on: 8th August 2024

Black box insurance, easy to arrange fitting to new...

Black box insurance, easy to arrange fitting to new car after changing it Reviewed on: 8th August 2024

Excellent car insurance

From the moment I contacted Tesco insurance about the theft of my car, I was treated like a valued customer. The claim process was very easy. Communication was good throughout and text messages updating me about any messages. I was also able to submit any evidence plus various paperwork via a text link. Within 3 working days of submitting my claim, I received a text message saying I had an offer. The offer was very fair and actually more than I was expecting to be offered. Payment took one week to come through but apparently this was because the settlement amount was over £20k so had to go through manager approvals. Overall I’m very happy with the outcome to what was a terrible situation- no one wants to have their car stolen. Totally recommend Tesco and so grateful to them for the way in which they handled my claim. Reviewed on: 31st July 2024

The worst claims process ever, customer service is n...

The worst claims process ever, customer service is non existent, still no sign of my car being fixed after 10 days and won’t give you a courtesy car until they’ve got yours in the garage. Use direct line, might be more expensive but the service is super quick Reviewed on: 23rd July 2024

Dreadful customer service from Tesco and their claim...

Dreadful customer service from Tesco and their claims adjusters Reviewed on: 10th July 2024

Disgusting shocking call centre useless

Disgusting. Customer Service zero. When call the call centre no managers or supervisors available. Will ring you back no one does. Errors and conflicting information given by every operative. Car insurance automatic renewal DONT they do not carry forwards all previous details. Absolutely shocking service. Reviewed on: 2nd July 2024

Avoid at all costs

Absolutely heartbroken over my vehicle and the way my case has been handled. Still had the good grace to send a thank you card because I’m good natured but stabbed me in the back in the end. I don’t recommend. Disparities. Inconsistencies. Intel shocking. Very stressful experience and the end result wasn’t great either. Very unprofessional behaviour became apparent after the claim. Reviewed on: 20th June 2024

Cheap car insurance!

Cheap car insurance and easy to set up. Reviewed on: 15th June 2024

My tesco bank

I like the way they let you pay monthly, very good service Reviewed on: 14th June 2024

Do you have a different Tesco Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Breakdown Cover
from Breakdown Assist 5.00 from 1 reviews
Breakdown cover
from AA 2.29 from 212 reviews
Vehicle breakdown insurance
from Cover My Breakdown 1.23 from 12 reviews

Want to see more from Tesco Bank?

Life Insurance
from Tesco Bank 4.40 from 2 reviews
Current Account
from Tesco Bank 4.38 from 68 reviews
Clubcard credit cards
from Tesco Bank 3.96 from 321 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub