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Tesco Bank: Clubcard Credit Card reviews

Name: Clubcard Credit Card
Rating: 4.14 (317 reviews)

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3.98

Based on 317 reviews, last reviewed 15th Jun 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

22%

10%

Latest highest rating:

4

Tesco is hard to beat Never any problems, not a bad word to say Reviewed on: 13th June 2025

Latest lowest rating:

2

Slow very difficult contact when u need help Slow very difficult contact when u need help Reviewed on: 15th June 2025

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About this product

Tesco Bank Clubcard Credit Card reviews (317)

Review of the Tesco Bank, Clubcard Credit Card:

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Absolutely shocking company. I wish I had read these bad reviews years before opening a credit card account with them... Do not even deserve 1 star as others have said. I was in an ongoing complaint about how I had no notification about owing them money. It was a year and 8 months later and I only found out then when there was interest and they had defaulted my account and passed a debt I didn’t know I had onto debt collectors who have been hounding me. After calling Tesco furious and in shock, I was told they tried to send letters to an address I wasn’t at and their process can’t email. How ridiculous that they would let their loyal customers feel like this and put them in a position of financial difficulty. I had to call back several times and was kept waiting and receiving letters from a debt collection service before my complaint had even been resolved!! They did not think to email me on the address held on file in all of that time and instead assumed I was ignoring them, defaulted my account (without me knowing), ruined my credit score and passed my details onto debt collectors! Incompetent staff and managers are none the wiser. I’ve never missed a payment in my life, nor am I irresponsible with my money. The lack of customer empathy and service was disgusting. I expected more from a big company like Tesco. If I had known I had this debt (I paid my last payment and put the credit card to the side - a unauthorised payment came out after without my knowledge) I would have been able to either pay it or query it immediately. However the effort was not made to contact me in an effective way after so long. The call handlers offered no resolution or understanding and I have had to go through a debt company with a damaged credit score because of their lack of service. Did not accept any responsibility or resolve my complaint. As a former employee for a big Successful financial company, I can tell you that this Tesco Bank is extremely poor.. from their policies, to their staff.. Staff need to be trained on people skills, their complaints policies need to be revised and improved and the company needs to read these reviews in order to improve their service otherwise they won’t last long.. Will be taking this to the Ombudsman service and FCA. As a loyal customer, I am absolutely appalled and disgusted by the service I have received today and will never use Tesco Bank again. Reviewed on: 25th June 2020

handy and easy going

I've held a credit card with them for over 10 years and have never had any cause to complain about them Reviewed on: 1st July 2018

No problems

Good online banking. Collect Clubcard points Reviewed on: 1st July 2018

Excellent service

Never had any hassle, always responds when any help is required in a swift and courteous manner. Reviewed on: 17th June 2018

Good for collecting clubcard points

I chose the card so that I can collect clubcard points. I use it to pay for my weekly shopping at Tesco, earn the extra points and then pay it off straight away. Could do with a bigger credit limit, but I have another card for that. Reviewed on: 13th June 2018

Unusual spending on account

I use my credit card for my usual monthly spend - groceries, petrol and intermittent clothes shopping. It had been my son's birthday and he received some cash but wanted to buy online games. Using my credit card we made purchases on a site we have used before but not to such a large amount. I received a phone call within minutes from Tesco checking the purchase was made by us as it wasn't my usual spend. I thanked them for keeping an eye on my account. Sometimes it's good that big brother is watching you! Reviewed on: 10th June 2018

tesco credit card

i have had a Tesco credit card for just under a year the intrest rates are good and i am always being sent offers. the online site is easy to use and the customer service is good. i would recommend this card Reviewed on: 3rd June 2018

Excellent Customer Service

I have had a very positive experience with Tesco both in relation to credit cards and personal loans. Transactions have always been dealt with quickly and efficiently and the customer service is excellent. Reviewed on: 30th May 2018

Tesco clubcard credit card

The application process was straight forward. The app is really easy to use and the clubcard points is a bonus! Reviewed on: 19th May 2018

Still happy

We have had a Tesco MasterCard for years. They have provided flawless service especially when there have been fraudulent issues with cards. However the points system is not as good as it once was Reviewed on: 14th April 2018

Benefits

great way of spending and accumulating rewards Reviewed on: 10th April 2018

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