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Tesco Bank: Clubcard Credit Card reviews

Name: Clubcard Credit Card
Rating: 4.14 (317 reviews)

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3.98

Based on 317 reviews, last reviewed 15th Jun 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

22%

10%

Latest highest rating:

4

Tesco is hard to beat Never any problems, not a bad word to say Reviewed on: 13th June 2025

Latest lowest rating:

2

Slow very difficult contact when u need help Slow very difficult contact when u need help Reviewed on: 15th June 2025

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About this product

Tesco Bank Clubcard Credit Card reviews (317)

Review of the Tesco Bank, Clubcard Credit Card:

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Absolutely shocking company. I wish I had read these bad reviews years before opening a credit card account with them... Do not even deserve 1 star as others have said. I was in an ongoing complaint about how I had no notification about owing them money. It was a year and 8 months later and I only found out then when there was interest and they had defaulted my account and passed a debt I didn’t know I had onto debt collectors who have been hounding me. After calling Tesco furious and in shock, I was told they tried to send letters to an address I wasn’t at and their process can’t email. How ridiculous that they would let their loyal customers feel like this and put them in a position of financial difficulty. I had to call back several times and was kept waiting and receiving letters from a debt collection service before my complaint had even been resolved!! They did not think to email me on the address held on file in all of that time and instead assumed I was ignoring them, defaulted my account (without me knowing), ruined my credit score and passed my details onto debt collectors! Incompetent staff and managers are none the wiser. I’ve never missed a payment in my life, nor am I irresponsible with my money. The lack of customer empathy and service was disgusting. I expected more from a big company like Tesco. If I had known I had this debt (I paid my last payment and put the credit card to the side - a unauthorised payment came out after without my knowledge) I would have been able to either pay it or query it immediately. However the effort was not made to contact me in an effective way after so long. The call handlers offered no resolution or understanding and I have had to go through a debt company with a damaged credit score because of their lack of service. Did not accept any responsibility or resolve my complaint. As a former employee for a big Successful financial company, I can tell you that this Tesco Bank is extremely poor.. from their policies, to their staff.. Staff need to be trained on people skills, their complaints policies need to be revised and improved and the company needs to read these reviews in order to improve their service otherwise they won’t last long.. Will be taking this to the Ombudsman service and FCA. As a loyal customer, I am absolutely appalled and disgusted by the service I have received today and will never use Tesco Bank again. Reviewed on: 25th June 2020

Thieves

Tesco just charged me £66 interest with a minimum payment of £66 on my £0 card balance. Their oh so unhelpful phone staff tell me for sure you have hidden things in your nasty 200 page terms and conditions allowing them to perform such highway robbery. Not a single member of my family will ever ever touch another tesco banded product. Reviewed on: 9th April 2018

A good credit card with good customer service

Had this card for a couple of month with no problems. Great customer service and can easily be managed via the Tesco bank app. Reviewed on: 5th April 2018

Great card with points

Use my credit card to live off and pay the balance every month. Receive Clubcard vouchers every 1/4 which get converted to Pizza Express vouchers. Saving ourselves a small fortune in eating out! Reviewed on: 4th April 2018

Stress-free Credit Card

Easy to set up the credit card, quickly let you know if they accept you, generous credit limit, do not hassle me or send me loads of post, easy to make payments, long period of interest free credit, easy to complete balance transfer from previous credit card. Only downside is the app is a bit clunky and could be more user-friendly. Reviewed on: 4th April 2018

Great credit card

I love that I collect club card points as I spend. Reviewed on: 10th February 2018

Easy no issues

I pay off the card every month so no issues with interest rates. Easy way to get clubcard points without worrying about loyalty cards Reviewed on: 8th February 2018

Great to build up extra clubcard points

I generally use my credit card for everyday spending and pay off in full each month to enjoy the clubcard points it generates. I very good bonus Reviewed on: 8th February 2018

Awesome

Lovely friendly client customer service Reviewed on: 3rd February 2018

No charges

Pay in full monthly, to avoid interest charges, and collect Tesco Clubcard points as well. All good. Reviewed on: 17th January 2018

an ok experience

I've had a loan with Tesco interest rate was really low, but the pay back date latest they could do this was on the 25th but my pay day was on the 28th so payments got missed and they weren't able to help me, but overall it was an okay company to get a loan with. Reviewed on: 3rd January 2018

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