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Tesco Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.77 (115 reviews)

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2.54

Based on 115 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Tried to renew my combined building and contents ins... Tried to renew my combined building and contents insurance and the quote from Tesco was less than my existing payments. Reviewed on: 12th June 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Bank Home Insurance reviews (115)

Review of the Tesco Bank, Home Insurance:

Read the email. Answer the phone.

Still waiting for them to respond to my email which I sent because I couldn't get through on the phone! Reviewed on: 6th September 2023

Storm damagr

Been in the building industry for 40 plus years, so called surveyor turned up to view roof, and didn’t have a clue how to survey damage, couldn’t wait to inform me that damage was caused by storms. People stay clear from Tesco Insurance. Reviewed on: 11th May 2023

Bogus insurance comapny

Please don't go near them. They never pay you any claims. Not support from customer service, waste of time and money Reviewed on: 28th April 2023

Look for reasons not to pay.

Property & bldg now with Tescos, storm Noa on the 12th April took ridge tiles off and the surveyors report said that as the roof was old and obviously well worn before the storm then that was the reason that the ridge tiles came off, so Tescos not liable. Don't be fooled by the household name of Tescos. Reviewed on: 21st April 2023

Rip off merchants

My renewal arrived yesterday. Last year home insurance was £278 this year same house, same people no claims. As it arrived the day before Good Friday I am unable to contact then for four days, I can’t wait to hear the explanation. In the meantime I’ve have six other quote’s including Direct line nothing comes anywhere near that ridiculous quote. Won’t use them again be warned Reviewed on: 8th April 2023

Avoid at all Costs

It is impossible to contact Tesco Home Insurance should you need to. They do not publish an e-mail address but insist that you phone - this simply cannot be done - After 10 minutes of listening to an inane recorded message that is of no interest to anyone - you get to listen to never ending music. They are however very good at accepting your money and sending all e-mails from a "donotreply" address to ensure that you cannot speak to them. ie "take the money and run!" Atrocious Customer Service Reviewed on: 26th March 2023

AVOID AT ALL COSTS!

When you read all the previous bad reviews there not lying! Tesco insurance is utter waste of money and time, they will do everything within there power to say wear and tear or any loop hole to not sort the issue or pay out. Shocking service. Avoid!! Reviewed on: 19th January 2023

Enquired about a leak, no claim made, yet this is not noted on my file so insurance more than doubled

We had a lead from a radiator that I phoned Tesco Insurance to find out what to do. They advised that this would not be covered by the policy, but the follow up remedial work maybe. I found out that all the work would be less than my excess, so phone to let them know I would not be claiming and paid for the work. When I got my new Tesco insurance quote in, it was over 100% more that the previous one and now the non-claim is noted on my file event though I didn't claim any money. Surely this is some sort of GDPR issue keeping data that is not needed? Anyway, didn't renew, will not renew either car insurance and will avoid. Reviewed on: 9th December 2022

Long wait

we have been on the phone for 45 minutes and still waiting for someone to answer. customer service is terrible. Certainly would not recommend this to anyone. Reviewed on: 4th November 2022

Great value and service

Great service and value with my Tesco Clubcard. Product is rich in cover and covers me for all expected with a little extra Reviewed on: 13th October 2022

still waiting

we have been on the phone for 40 minutes and still waiting for someone to answer. customer service is appalling. Certainly would not recommend this company to my enemies let alone my friends. Reviewed on: 7th September 2022

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