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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Catherine was professional, friendly and helpful.

Catherine was professional, friendly and helpful. However, as I had only 1 customer in front of me in the queue, and it took some time to answer my call, was she the only person dealing with calls. Finally, please use a lower case 'r' for 'Kind regards'. Reviewed on: 25th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Applying for new fixed rate mortgage product.

Various telephone and email conversations re applying for a new fixed interest rate. Latest telephone conversation on 21 August with Alice Bennett. She was very friendly, professional and proactively helpful in resolving my enquiry. Reviewed on: 23rd August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Alice! Response date: 23rd October 2025

Change of Interest Only Contract

I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite and extremely helpful in explaining the questions we asked. She is a credit to your Company Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Catherine! Response date: 23rd October 2025

Very professional and friendly service from Arounima...

Very professional and friendly service from Arounima Rosun. Helped with all my enquiries. Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Arounima! Response date: 23rd October 2025

Excellent service

I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal with. He was a credit to himself and the Family Building Society. I would not hesitate to recommend the society to others based on my experience. Tony Reviewed on: 21st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Luke! Response date: 23rd October 2025

The telephone service was unbelievable good

The telephone service was unbelievable good Reviewed on: 21st August 2025

Downloading and Uploading files

I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025

Very helpful in relation to setting our minds at res...

Very helpful in relation to setting our minds at rest when our fixed mortgage is due for renew. Reviewed on: 19th August 2025

Very polite and helpful advisor who answered my ques...

Very polite and helpful advisor who answered my questions quickly and efficiently Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The advisor was friendly and informative and assiste...

The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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