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Family Building Society: Mortgages reviews

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4.91
Based on 603 reviews, last reviewed 2nd Jan 2026
47% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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1%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026
David H's avatar
David H

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (603)

Review of the Family Building Society, Mortgages:

First class service

5
Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025
John C's avatar
John C

The advisor was friendly and informative and assiste...

5
The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025
Richard Gerrish's avatar
Richard Gerrish
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage enquiry

5
Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025
Androulla G's avatar
Androulla G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Customer Service Representative Dylan D'Cruz dealt w...

5
Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025
Catherine P's avatar
Catherine P

Louise was most helpful and reassuring.

5
Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025
Paula H's avatar
Paula H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025
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Family Building Society

Received very helpful advice regarding renewal of mo...

5
Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025
Andrew H's avatar
Andrew H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Have been very accommodating.

5
Have been very accommodating. We had to ask for a couple of extensions which FBS were happy to do. Thank you Reviewed on: 13th August 2025
Frances 's avatar
Frances
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

The Friendliest Society

5
Easy company to deal with, no real issues at all. My only comment is that the lending rates are higher than the market place Reviewed on: 13th August 2025
Jon G's avatar
Jon G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

The responder was excellent; proactive; patient and...

5
The responder was excellent; proactive; patient and kept a very successful progress through all of the online system difficulties encountered. The call was ultimately very successful and I congratulate the responder on her competence and skill Reviewed on: 12th August 2025
STEPHEN C's avatar
STEPHEN C

Clear answers to questions asked.

5
Clear answers to questions asked. Informative but polite Reviewed on: 8th August 2025
David H's avatar
David H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage information

5
I neededcsome advice and figures and Lisa was friendly, efficient and knowledgeable and was able to answer all my questions. I was given the informational professionally and in a way I could understand Reviewed on: 8th August 2025
Jet Jan Hansen's avatar
Jet Jan Hansen
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

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