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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Erick Dodd

Erick was very helpful and gave full advice Reviewed on: 19th May 2025

Getting online.

I was struggling to access the online service. I was lucky enough to speak to Donnika who immediately identified the problem and then steered me successfully through the process.. All working now. Reviewed on: 29th August 2025

Simone Ayles was outstanding.

Simone Ayles was outstanding. She explained everything to us in detail and was very helpful. Reviewed on: 26th August 2025

FBC have scored yet again!

I spoke to Guy Williams and whilst being very professional he was also friendly and understood that i was nervous and needed questions answered. He answered all of my questions in an easy to understand way. Before finishing my call he made sure that i was happy and didn’t have any further questions. Reviewed on: 26th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Catherine was professional, friendly and helpful.

Catherine was professional, friendly and helpful. However, as I had only 1 customer in front of me in the queue, and it took some time to answer my call, was she the only person dealing with calls. Finally, please use a lower case 'r' for 'Kind regards'. Reviewed on: 25th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Katherine! Response date: 23rd October 2025

Applying for new fixed rate mortgage product.

Various telephone and email conversations re applying for a new fixed interest rate. Latest telephone conversation on 21 August with Alice Bennett. She was very friendly, professional and proactively helpful in resolving my enquiry. Reviewed on: 23rd August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Alice! Response date: 23rd October 2025

Change of Interest Only Contract

I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite and extremely helpful in explaining the questions we asked. She is a credit to your Company Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Catherine! Response date: 23rd October 2025

Very professional and friendly service from Arounima...

Very professional and friendly service from Arounima Rosun. Helped with all my enquiries. Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Arounima! Response date: 23rd October 2025

Excellent service

I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal with. He was a credit to himself and the Family Building Society. I would not hesitate to recommend the society to others based on my experience. Tony Reviewed on: 21st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Luke! Response date: 23rd October 2025

The telephone service was unbelievable good

The telephone service was unbelievable good Reviewed on: 21st August 2025

Downloading and Uploading files

I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025

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