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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Helpful advice

Rian Brasier explained everything I needed Reviewed on: 7th August 2025

Good experience

Not long waiting on phone. Spoke to a human! Knowledgeable representative. Helpful. Good experience Reviewed on: 7th August 2025

good BDM support and Knowledge of products that are...

good BDM support and Knowledge of products that are fit for 2030 and future lending process very good using JBSP lender products that meets the demand of today. I like the fact we can discuss the case in detail with a person rather than a machine. Reviewed on: 7th August 2025

2 very quick and efficient conversations re our mort...

2 very quick and efficient conversations re our mortgage renewal.Alice Bennett explained the options with clarity and detail. Reviewed on: 7th August 2025

Excellent service from all staff at Family BS

Always had a rapid response to emails and found all staff extremely helpful and supportive when telephoning the office with a query Reviewed on: 6th August 2025

Contacting Family Building Society

I had to make 2 calls today to The Family Building Society, and i must say on both occasions both Erick and Arounima were fantastic. Patient and very helpful !! The best staff i have spoken to in a long time. Reviewed on: 5th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Erick and Arounima! Response date: 23rd October 2025

The agent was very helpful and clear.

The agent was very helpful and clear. A pleasure to talk with her Reviewed on: 4th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very helpful.

Very helpful. Although when requested a call back on 1st August did not get one. Reviewed on: 2nd August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Helpful & courteous conversation

Helpful & courteous conversation Reviewed on: 31st July 2025

Donnika was fantastic

I had a queriery about a payment and was a little worried. I spoke with Donnika she walked me through it, spoke with her team and had everything sorted in 10 minutes. An incredibly polite, efficent and speedy team/service. Cant recommend more. Reviewed on: 30th July 2025

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