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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (626 reviews)

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4.91

Based on 626 reviews, last reviewed 10th Feb 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Patient, informative and friendly. Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We w... Read more Reviewed on: 10th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (626)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Downloading and Uploading files

I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025

Very helpful in relation to setting our minds at res...

Very helpful in relation to setting our minds at rest when our fixed mortgage is due for renew. Reviewed on: 19th August 2025

Very polite and helpful advisor who answered my ques...

Very polite and helpful advisor who answered my questions quickly and efficiently Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The advisor was friendly and informative and assiste...

The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage enquiry

Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Customer Service Representative Dylan D'Cruz dealt w...

Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025

Louise was most helpful and reassuring.

Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

Received very helpful advice regarding renewal of mo...

Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Have been very accommodating.

Have been very accommodating. We had to ask for a couple of extensions which FBS were happy to do. Thank you Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The Friendliest Society

Easy company to deal with, no real issues at all. My only comment is that the lending rates are higher than the market place Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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Family Building Society: Mortgages reviews

40% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (626)

Exellent customer service

Downloading and Uploading files

Very helpful in relation to setting our minds at res...

Very polite and helpful advisor who answered my ques...

The advisor was friendly and informative and assiste...

Mortgage enquiry

Customer Service Representative Dylan D'Cruz dealt w...

Louise was most helpful and reassuring.

Received very helpful advice regarding renewal of mo...

Have been very accommodating.

The Friendliest Society

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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