Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Over 60's mortgage

Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Great customer service - poor website

Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Aaron Nichols was extremely helpful in liaising with...

Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025