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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (627 reviews)

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4.91

Based on 627 reviews, last reviewed 12th Feb 2026

37% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Great Service

Very prompt call back and the advisor was very knowledgable and helpful Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 17th July 2024

Obtaining a mortgage aged 70.

I returned to this country from Australia in January this year, I wanted to buy my own place. A friend recommended Peter Cook as a mortgage consultant. I contacted Peter and set the process rolling. I thought it was going to be harder than it was. Peter led me by the hand through every step of the process. This enabled me a person who is 70 years of age to get a mortgage and restart his life. I will be forever grateful to Peter Cook. Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive feedback for us specifically regarding Peter Cook. Response date: 17th July 2024

Fantastic hepl and support from Michelle Parry-Bunte...

Fantastic hepl and support from Michelle Parry-Bunter - talked me through every aspect of my none straight forward case Reviewed on: 5th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Michelle was a fantastic help for you! Response date: 17th July 2024

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

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