Write a review

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

View other Family Building Society products

4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

49% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews See your review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Extremely helpful and friendly service

With all my dealings with The Family Building Society, in person and on the phone, I have found them to be very friendly and helpful. Particularly with my call with Richard today, who was very informative and answered all my questions Reviewed on: 5th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our service extremely helpful and friendly! Response date: 7th June 2023

Professional and friendly

Mia at Mortguage services switched our mortgage deal with no fuss at all. She was friendly, professional and very efficient and a credit to the family building society. She followed up all the steps with a telephone call, her communication was excellent. Reviewed on: 18th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear you found Mia friendly, professional and very efficient! Response date: 19th May 2023

New Mortgage 2023

We have finally found a decent property and have had an offer ‘in principle’ from the FBS through Jack Marsh at Shirley Hughes FS Reviewed on: 10th May 2023

Reply from Family Building Society Thanks for taking the time to leave us a review, we're so pleased to hear you have had an 'in principle' offer! Response date: 16th May 2023

My experience with FBS

There are very few Building Societies and Banks who will lend to seniors in retirement or still working in retirement.. I cannot recommend FSB to highly. This lender has employees and staff who are dedicated to this section of the market. From the initial phone in contact to the New Business section I was treated with care, consideration and understanding. I would like to Sible out Louise Taylor who embodies all the qualities that this lender offers. Thanks to her and the underwriting team, both of whom have a 'can do attitude'my wife and I can look forward to leaving our rental days behind. Try them out. You won't be disappointed.. Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you had a great experience with our service! Response date: 16th May 2023

Mortgage

I would like to say how nice and informative Louse Taylor was this Morning . Answered all my questions with no problems . Made me feel at ease , Thank you Keith Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased to hear that you Louise made you feel at ease. Response date: 16th May 2023

Friendly service made easy

Listen to what I needed and then gave me her professional advice would highly recommend. Reviewed on: 27th April 2023

Reply from Family Building Society Thank you for your feedback. We are pleased to hear you found our service friendly! Response date: 27th April 2023

Initial consultation

A joy to speak to Mandy . Helpful, precise and to the point Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found Mandy helpful! Response date: 26th April 2023

Excellent service

Call back on time ,good advice & follow up email. Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found our service excellent! Response date: 26th April 2023

Excellent customer service

Michelle Parry-Bunter was exceptionally helpful and thorough when i spoke to her this morning about a couple of queries. She resolved everything within 10 mins and was really lovely to talk to. A great experience for me as a customer. Thanks Michelle! Reviewed on: 24th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review, we're so pleased to hear that you found Michelle's service exceptionally helpful! Response date: 25th April 2023

Very efficient

Very friendly and efficient service, top marks. Reviewed on: 19th April 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service friendly and efficient. Response date: 25th April 2023

Alternative products

Mortgages
from Skipton Building Society 4.29 from 18 reviews
Mortgages (discontinued)
from Magellan Homeloans (inactive company) 4.00 from 1 reviews
Mortgages
from Virgin Money 3.25 from 91 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Mortgages reviews

49% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (615)

Excellent customer service

Extremely helpful and friendly service

Professional and friendly

New Mortgage 2023

My experience with FBS

Mortgage

Friendly service made easy

Initial consultation

Excellent service

Excellent customer service

Very efficient

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024