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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (631 reviews)

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4.91

Based on 631 reviews, last reviewed 20th Feb 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service Great service and immediate response Reviewed on: 20th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (631)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Mortgage

I would like to say how nice and informative Louse Taylor was this Morning . Answered all my questions with no problems . Made me feel at ease , Thank you Keith Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased to hear that you Louise made you feel at ease. Response date: 16th May 2023

Friendly service made easy

Listen to what I needed and then gave me her professional advice would highly recommend. Reviewed on: 27th April 2023

Reply from Family Building Society Thank you for your feedback. We are pleased to hear you found our service friendly! Response date: 27th April 2023

Initial consultation

A joy to speak to Mandy . Helpful, precise and to the point Reviewed on: 26th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found Mandy helpful! Response date: 26th April 2023

Excellent service

Call back on time ,good advice & follow up email. Reviewed on: 25th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased you found our service excellent! Response date: 26th April 2023

Excellent customer service

Michelle Parry-Bunter was exceptionally helpful and thorough when i spoke to her this morning about a couple of queries. She resolved everything within 10 mins and was really lovely to talk to. A great experience for me as a customer. Thanks Michelle! Reviewed on: 24th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review, we're so pleased to hear that you found Michelle's service exceptionally helpful! Response date: 25th April 2023

Very efficient

Very friendly and efficient service, top marks. Reviewed on: 19th April 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service friendly and efficient. Response date: 25th April 2023

Second to none!

The nicest financial institution I have ever dealt with. Always polite, friendly, professional and genuinely they really make you feel like you are a valued customer. I cannot praise them highly enough. After having a mortgage with them for some years I am more than happy to now also entrust them with my savings too. Such a pleasure dealing with them. Reviewed on: 15th April 2023

Reply from Family Building Society Thank you for taking the time to leave a review. It's really good to hear your feedback, we're so pleased you feel this way about our service. Response date: 17th April 2023

Protracted house sale and purchase

Family building society and an excellent mortgage broker were nothing but helpful and supportive throughout a difficult and protracted house sale and purchase. Could not have asked for more from a company. Reviewed on: 14th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Pip, we're pleased that you found our service helpful and supportive. Response date: 17th April 2023

Excellent all round Service

I can't emphasize enough how helpful Linda Franklin has been through our process. It wasn't straight forward as I continuously asked difficult questions which Linda answered directly or found someone who can. Linda is Knowledgeable, Efficient and is a great communicator. with a pleasant manner. All in All she is a great ambassador for the Family BS! Reviewed on: 28th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased to hear that you had an excellent experience with Linda! Response date: 28th March 2023

Excellent advice

I have a 2 year fixed rate mortgage and needed to be clear as to the early repayment condition in the event of Porting over my existing mortgage and how the 10% per annum early repayment no charge works. Extremely satisfied with the explanation which was much better than I had anticipated Reviewed on: 22nd March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review David, we're so pleased to hear you found our service excellent! Response date: 23rd March 2023

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