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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (611 reviews)

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4.91

Based on 611 reviews, last reviewed 12th Jan 2026

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FRAUD NEVER APOLOGISED FBS sent me a bill some 12 months after I took the loan which was unjustified and I had to fight long and hard to get this removed. Bailiff was mentio... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (611)

Review of the Family Building Society, Mortgages:

Dave Hobbs was very helpful in navigating our enquir...

Dave Hobbs was very helpful in navigating our enquiry for a mortgage and provided important information that would have been difficult to find elsewhere! Reviewed on: 18th March 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025

Excellent communications

All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage Affordability Discussion

With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Eric was excellent, very patient with my questions a...

Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Arounima Rosun, was very patient during my inquiry/C...

Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

I was given good detailed and accurate information a...

I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Mortgage success!!

On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025

Found my initial phone contact very helpful with ver...

Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025

Guy Williams was fantastic !

Guy Williams was fantastic ! Talked me through options with clarity and helped me with laptop display. A credit to your organisation. Reviewed on: 18th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Mortgage switch

Your agent was very helpful and sorted out our problem Reviewed on: 17th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great customer service

I have had the pleasure to deal with Serena regarding my account. She has provided great support and advice in a friendly, clear and professional manner. l feel that all my questions were answered by the end of the call. Reviewed on: 17th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Serena! Response date: 23rd October 2025

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