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Family Building Society: Mortgages reviews

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4.91
Based on 623 reviews, last reviewed 6th Feb 2026
46% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

Always Helpfu I was only looking for account information on an existing Mortgage but the person that I spoke with was both pleasent and very helpful Reviewed on: 6th February 2026
Terry H's avatar
Terry H

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (623)

Review of the Family Building Society, Mortgages:

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Introductory Phone Call Bodes Well!

5
What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025
Barry in Brighton's avatar
Barry in Brighton
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Efficient and polite staff.

5
Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025
John G's avatar
John G
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent communications

5
All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025
J R's avatar
J R
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage Affordability Discussion

5
With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025
Paul H's avatar
Paul H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025
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Family Building Society

Eric was excellent, very patient with my questions a...

5
Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025
Clare C's avatar
Clare C
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Arounima Rosun, was very patient during my inquiry/C...

5
Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025
Neil W's avatar
Neil W
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

I was given good detailed and accurate information a...

5
I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025
simonrogers's avatar
simonrogers
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Mortgage success!!

5
On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025
Susan M's avatar
Susan M
Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025
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Family Building Society

Found my initial phone contact very helpful with ver...

5
Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025
Diarmuid A Beary's avatar
Diarmuid A Beary

Guy Williams was fantastic !

5
Guy Williams was fantastic ! Talked me through options with clarity and helped me with laptop display. A credit to your organisation. Reviewed on: 18th September 2025
Jonathan H's avatar
Jonathan H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025
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Family Building Society

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