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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1220 reviews)

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4.55

Based on 1,220 reviews, last reviewed 29th Jan 2026

51% decrease in 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1220)

Review of the Family Building Society, Savings:

ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Waiting and hopeful

Justcwaiting for the win but with resonable interst rate Reviewed on: 14th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I am treated as a valued customer in the Branch .

I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025

Family BS is big enough to matter, small enough to c...

Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Friendly, competitive, easy access

Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent savings interest rates!

Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Query with bank details to transfer

Query with bank details to transfer Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025

Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025

Efficient, stayed on phone throughout application p...

Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

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Family Building Society: Savings reviews

51% decrease in 5 star reviews

43% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1220)

ISA

Waiting and hopeful

I am treated as a valued customer in the Branch .

Family BS is big enough to matter, small enough to c...

Friendly, competitive, easy access

Excellent savings interest rates!

Query with bank details to transfer

Too busy !

Efficient, stayed on phone throughout application p...

Lisa Adams

Excellent sevice today.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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