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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

Savings review

5
Cut the pay of your senior staff to level commensurate with their responsibilities, i.e. remove their bonuses Reviewed on: 17th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
The assistant was very helpful and excellent customer service Reviewed on: 13th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Special bond rates and fix rates Reviewed on: 11th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Great service. Good rates for easy access savings Reviewed on: 9th January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Like that you can come in and open an account without having to make an appointment Reviewed on: 1st January 2020
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Brenda is so helpful and knowledgeable Reviewed on: 31st December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Old news article needs updating. TV Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
I like the service and help I receive in the branch office and I often think the interest rate could be better Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easy to deal with. Very professional. Reviewed on: 19th December 2019
Epsom branch customer's avatar
Epsom branch customer

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